MSA P2000 does not respond by IP

[wwwzebra]

Dear Support!

I have MSA P2000

AP839A with Controller AP836A + some amount of HDD

This storage uses VmWare cluster and I can mount partitions as well

I can manage Storage by IP address using IE

Recently we bought additional controller AP836A

At evening - I turned off storage, insert controller to the empty slot and turned storage on

Some minutes later I was able to see partitions (disks) in VmWare console (vCenter)

But I still couldn't connect to my storage by IP address. There is empty grey display - see attach [storage_01]

I try to run tool for discovery MSA - but it didn't found any devices

What shall I do?

I see - there is some USB and mini-USB slots. May be I can connect using CLI???

[Johan Guldmyr]

Hey,

the support you can find through the help of this link:
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

Yes you can connect via the mini-USB slot - through the CLI you can set an IP address on the Ethernet interface on the new controller.

If that doesn't work perhaps there is some problem with the new controller - can it for example be seen via the web gui of the original one?

One quite common solution to these kind of problems is to restart the mangaement controller - you can do this via the CLI too.

restart mc

[stavoprojekta_t]

Hello,

do you have sollution?

I have the same problem on HP MSA 2012i.

Although I do "restart mc both" via Serial console, ip responds about 2 minutes, then it stops responding.

No Alert lights.

From VMWARE a can connect created virtual disks, but i cannot manage them. Strange thing.

My MSA is no more under warranty.

THanks for any help.