MSA active/active Failed Redundancy Path (error 409) In ACU

[adelgado]

Hi,

I've run ACI CLI, and got the following:

MSA1000 in SGM05011PZ
   Bus Interface: Fibre Channel
   WWN: 500805F30012C4A0
   Serial Number: P56350GX3R506X
   Chassis Serial Number: SGM05011PZ
   Chassis Name: SGM05011PZ
   RAID 6 (ADG) Status: Enabled
   Controller Status: OK
   Redundancy State: Active
   Redundancy Status: OK
   Redundancy Mode: Active-Active
   Preferred Path Mode: Automatic
   Chassis Slot: 1
   Hardware Revision: A
   Firmware Version: 7.10
   Cache Board Present: True
   Cache Status: Not Configured
   Total Cache Size: 0 MB
   Total Cache Memory Available: 256 MB
   No-Battery Write Cache: Disabled
   Chassis Slot 1 Battery Info
      Cache Backup Power Source: Batteries
      Battery/Capacitor Count: 1
      Battery/Capacitor Status: OK
   Host Bus Adapter Slot: 1
   SATA NCQ Supported: False

I can only see one controller, right?

[Greybeard]

It does look that way, are you able to get onto the CLI on the other controller? Try >show connections and see if the server HBA's WWNs are seen from the storage side, you could also attach the output from >show tech_support to a post.

[Torsten.]

>show tech_support

would be the best.

Inspect the device, are there 2 controllers? How about the LEDs at the front of the controllers, How about the LEDs at the FC connections?

[adelgado]

I'm sorry, but I'm getting :

Error: Syntax error at "tech_support"

I'm running ACU CLI from Windows 2008 R2 machine, connected to the fiber switch. It's the same machine I run the output from where I got the previous information posted.

Should I have the serial cable and connect to the console to run "show tech_support?

Leds are the same for both controllers.

Thanks

[Torsten.]

>> Should I have the serial cable and connect to the console to run "show tech_support?

Yes, it is a command for the serial CLI. Use 19200 baud.

How about the LEDs at the FC connection`?

[adelgado]

Both leds are ok.

I've tried to put controller 2 as first controller, and removed primary controller.

I can access the MSA, so discard second controller be faulty.

[adelgado]

I've done photo of the controller leds:

Be aware that the first led on the right top is binking.

Regards,

[adelgado]

As I've exchange controllers, and happen the same, could it be the Fiber Channel I/O module?

But leds are ok on both fiber channel modules.

I'm so frustated.

[Torsten.]

The show tech_support output would be ideal.

However, each controller is directly connected to the FC modul behind. You may try to swap the moduls and see if you can access now the other controller.

IIRC you should see both controllers (or even one of them in this case) in physical view of ACU. Could you check this?

[adelgado]

Well, I've already done it, and it's the same.

BTW, the WWN should be one for every controller, or is only one for the MSA?

Regards,