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Re: MSA1000 with active/active FW - 2nd controller status offline

 
michel_m
Advisor

Re: MSA1000 with active/active FW - 2nd controller status offline

I finaly did it with the correct cable !

Here is attached the 'show tech_support' file done on the 1st controller (used by the 6 ESX servers).

Thanks for your assistance.
John Kufrovich
Honored Contributor

Re: MSA1000 with active/active FW - 2nd controller status offline

Michel,

Thanks for providing the show tech support.

FYI, this report is from the MSA C2(left controller). But it doesn't matter since you are using 7.0 FW.

Just to make sure you and I are on the same page.
ESX servers have one HBA, single FC port to MSA SW1 -> MSA C1.

For the Windows Cluster (clu1 and clu2), single ported HBA -> MSA SW2 -> MSA C2.




michel_m
Advisor

Re: MSA1000 with active/active FW - 2nd controller status offline

Yes, you're right, the repport is from the left controller (the one with the windows servers clu1 & clu2). Sorry for that :-}
michel_m
Advisor

Re: MSA1000 with active/active FW - 2nd controller status offline

Problem is not solved yet...
Stefan Schneeberger
Occasional Contributor

Re: MSA1000 with active/active FW - 2nd controller status offline

Hi Michael, I have exactly the same problem in my test environment. Have you ever received/found a solution for this? Thank you! Stefan
michel_m
Advisor

Re: MSA1000 with active/active FW - 2nd controller status offline

no, still waiting for some help...
Patrick Terlisten
Honored Contributor

Re: MSA1000 with active/active FW - 2nd controller status offline

Hello,

maybe a dumb question, but did you attach power-cords to both of the power-supplies in the MSA1000?

I had a similar problem with a MSA1500cs. Both controllers were online, but SHM reported a failed controller. After adding power to the second power-supply the failure in the SHM went away.

Best regards,
Patrick
Best regards,
Patrick
Stefan Schneeberger
Occasional Contributor

Re: MSA1000 with active/active FW - 2nd controller status offline

Hi Patrick,
In my case, both power supplies are connected and operational. Thanks anyway!
Patrick Terlisten
Honored Contributor

Re: MSA1000 with active/active FW - 2nd controller status offline

It was only an idea. But let's wait what michael say's.

Best regards,
Patrick
Best regards,
Patrick
michel_m
Advisor

Re: MSA1000 with active/active FW - 2nd controller status offline

Same for me, Patrick, both power-cords are in place.

Problem seems to be because one switch only communicate with one controller, and my servers have only one HBA. As my firmware is active/active, I might be missing a direct path to the 2nd controller (which is also active).

I just want the insight agents not to report this as a failure...

Michel