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MSA1500 Server 2008 R2 SP1 ACU crashes

 
sobacct
Occasional Contributor

MSA1500 Server 2008 R2 SP1 ACU crashes

I’m running Server 2008 R2 SP1 & HP Array Configuration Utility 8.75.12.0 on two separate servers to manage a MSA1500 SAN.  When using the ACU to manage the MSA1500, the ACU crashes.  Both MSA1500 are running in Active/Active mode.  One MSA is running the latest firmware available and the other MSA is running firmware that is one version behind.

Has anyone else encountered this issue and found a solution?

 

-Steve

 

Log Name:      Application

Source:        Application Error

Date:          12/9/2011 2:24:45 PM

Event ID:      1000

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Description:

Faulting application name: hpacuhost.exe, version: 8.75.12.0, time stamp: 0x4dd15343

Faulting module name: ntdll.dll, version: 6.1.7601.17514, time stamp: 0x4ce7ba58

Exception code: 0xc0000005

Fault offset: 0x0002e39e

Faulting process id: 0x64c

Faulting application start time: 0x01ccb6a80ff5f863

Faulting application path: C:\Program Files (x86)\Compaq\Cpqacuxe\Bin\hpacuhost.exe

Faulting module path: C:\Windows\SysWOW64\ntdll.dll

5 REPLIES 5
Jeff Fong
Occasional Visitor

Re: MSA1500 Server 2008 R2 SP1 ACU crashes

I have the same issue.  I had just upgraded the ACU software to 8.75.12 and this started.  I reverted to the previous version of 8.70.9 and things operate normally again.

 

Hans-Peter Harpøth
Occasional Visitor

Re: MSA1500 Server 2008 R2 SP1 ACU crashes

Thanks for the answer. I had the same problem. Your solution worked for me :-))

 

DanRoberts
Occasional Visitor

Re: MSA1500 Server 2008 R2 SP1 ACU crashes

This worked for me, with an MSA 1000. Downgraded from ACU v 9.0.24.0

Stan Gobien
Occasional Advisor

Re: MSA1500 Server 2008 R2 SP1 ACU crashes

Excellent answer, Thanks.

 

Here you can find download links:

https://www.google.com/search?q=MTX_9e60b6849385496c965a07211b&ie=utf-8&oe=utf-8

 

jamsuper
Occasional Visitor

Re: MSA1500 Server 2008 R2 SP1 ACU crashes

I use ACU 9.40.12.0 32-bit (!) on 64-bit 2008 R2. Seems it works. Filename for this version is cp018120.exe. 

Attention!!! Do NOT install using this exe directly - setup will fail (saying thayt the system is unsupported)! You need to extract files from exe and then install extracted msi file.