MSA1500cs reporting "Error occurred reading RIS copy from ... (all drives)"

[jack challen_1]

Hi,

We have a pretty new MSA1500cs. It's got two fibre I/O modules and it's running Firmware Version 7 (active/active).

There's one MSA 30 attached, fully loaded with 14x 300 GByte disks.

I've defined two Logical Drives, with one physical disk acting as the hot-spare for both drives.

HP's System Management Homepage reports that one drive has failed (I /believe/ it's the hot spare, but it's proving difficult to identify). There are no fault lights on the exterior of the MSA or on any of the disks.

If I use "hpacucli" to display some information, here's what I get (apologies for the length of this output):

===
=> ctrl all show

MSA1500 CS at atgcls-msa (sn: PB9840TX3TY01G, csn: SGA06520EY, wwn:
500508B30093F9A1)
Smart Array P400 in Slot 1 (sn: PA2240J9SU71KW)

=> ctrl sn=PB9840TX3TY01G pd all show

MSA1500 CS at atgcls-msa

array A (Failed)

physicaldrive 0:0 (box 0:bay 0, Parallel SCSI, 300 GB, OK)
physicaldrive 0:0 (box 0:bay 0, Parallel SCSI, 300 GB, OK)
physicaldrive 0:0 (box 0:bay 0, Parallel SCSI, 300 GB, OK)
physicaldrive 0:0 (box 0:bay 0, Parallel SCSI, 300 GB, OK)
physicaldrive 0:0 (box 0:bay 0, Parallel SCSI, 300 GB, OK)
physicaldrive 0:0 (box 0:bay 0, Parallel SCSI, 300 GB, OK)
physicaldrive 0:0 (box 0:bay 0, Parallel SCSI, 300 GB, Failed, spare)

array B (Failed)

physicaldrive 0:0 (box 0:bay 0, Parallel SCSI, 300 GB, OK)
physicaldrive 0:0 (box 0:bay 0, Parallel SCSI, 300 GB, OK)
physicaldrive 0:0 (box 0:bay 0, Parallel SCSI, 300 GB, OK)
physicaldrive 0:0 (box 0:bay 0, Parallel SCSI, 300 GB, OK)
physicaldrive 0:0 (box 0:bay 0, Parallel SCSI, 300 GB, OK)
physicaldrive 0:0 (box 0:bay 0, Parallel SCSI, 300 GB, OK)
physicaldrive 0:0 (box 0:bay 0, Parallel SCSI, 300 GB, OK)
physicaldrive 0:0 (box 0:bay 0, Parallel SCSI, 300 GB, Failed, spare)

=> ctrl sn=PB9840TX3TY01G pd all show detail

MSA1500 CS at atgcls-msa

array A (Failed)

physicaldrive 0:0
Box: 0
Bay: 0
Status: OK
Drive Type: Data Drive
Interface Type: Parallel SCSI
Transfer Mode: Ultra 3 Wide
Size: 300 GB
Transfer Speed: 160 MB/Sec
Rotational Speed: 10000
Firmware Revision: HPB1
Serial Number: DA01P720AVKA0707
Model: COMPAQ BD30089BBA
physicaldrive 0:0
Box: 0
Bay: 0
Status: OK
Drive Type: Data Drive
Interface Type: Parallel SCSI
Transfer Mode: Ultra 3 Wide
Size: 300 GB
Transfer Speed: 160 MB/Sec
Rotational Speed: 10000
Firmware Revision: HPB1
Serial Number: DA01P720AVKA0707
Model: COMPAQ BD30089BBA
physicaldrive 0:0
Box: 0
Bay: 0
Status: OK
Drive Type: Data Drive
Interface Type: Parallel SCSI
Transfer Mode: Ultra 3 Wide
Size: 300 GB
Transfer Speed: 160 MB/Sec
Rotational Speed: 10000
Firmware Revision: HPB1
Serial Number: DA01P720AVKA0707
Model: COMPAQ BD30089BBA
physicaldrive 0:0
Box: 0
Bay: 0
Status: OK
Drive Type: Data Drive
Interface Type: Parallel SCSI
Transfer Mode: Ultra 3 Wide
Size: 300 GB
Transfer Speed: 160 MB/Sec
Rotational Speed: 10000
Firmware Revision: HPB1
Serial Number: DA01P720AVKA0707
Model: COMPAQ BD30089BBA
physicaldrive 0:0
Box: 0
Bay: 0
Status: OK
Drive Type: Data Drive
Interface Type: Parallel SCSI
Transfer Mode: Ultra 3 Wide
Size: 300 GB
Transfer Speed: 160 MB/Sec
Rotational Speed: 10000
Firmware Revision: HPB1
Serial Number: DA01P720AVKA0707
Model: COMPAQ BD30089BBA
physicaldrive 0:0
Box: 0
Bay: 0
Status: OK
Drive Type: Data Drive
Interface Type: Parallel SCSI
Transfer Mode: Ultra 3 Wide
Size: 300 GB
Transfer Speed: 160 MB/Sec
Rotational Speed: 10000
Firmware Revision: HPB1
Serial Number: DA01P720AVKA0707
Model: COMPAQ BD30089BBA
physicaldrive 0:0
Box: 0
Bay: 0
Status: Failed
Drive Type: Spare Drive
Interface Type: Parallel SCSI
Transfer Mode: Async Wide
Size: 300 GB
Transfer Speed: 10 MB/Sec
Rotational Speed: 10000
Firmware Revision: HPB1
Serial Number: DA01P720AUJN0706
Model: COMPAQ BD30089BBA


array B (Failed)

physicaldrive 0:0
Box: 0
Bay: 0
Status: OK
Drive Type: Data Drive
Interface Type: Parallel SCSI
Transfer Mode: Ultra 3 Wide
Size: 300 GB
Transfer Speed: 160 MB/Sec
Rotational Speed: 10000
Firmware Revision: HPB1
Serial Number: DA01P720ATE30706
Model: COMPAQ BD30089BBA
physicaldrive 0:0
Box: 0
Bay: 0
Status: OK
Drive Type: Data Drive
Interface Type: Parallel SCSI
Transfer Mode: Ultra 3 Wide
Size: 300 GB
Transfer Speed: 160 MB/Sec
Rotational Speed: 10000
Firmware Revision: HPB1
Serial Number: DA01P720ATE30706
Model: COMPAQ BD30089BBA
physicaldrive 0:0
Box: 0
Bay: 0
Status: OK
Drive Type: Data Drive
Interface Type: Parallel SCSI
Transfer Mode: Ultra 3 Wide
Size: 300 GB
Transfer Speed: 160 MB/Sec
Rotational Speed: 10000
Firmware Revision: HPB1
Serial Number: DA01P720ATE30706
Model: COMPAQ BD30089BBA
physicaldrive 0:0
Box: 0
Bay: 0
Status: OK
Drive Type: Data Drive
Interface Type: Parallel SCSI
Transfer Mode: Ultra 3 Wide
Size: 300 GB
Transfer Speed: 160 MB/Sec
Rotational Speed: 10000
Firmware Revision: HPB1
Serial Number: DA01P720ATE30706
Model: COMPAQ BD30089BBA
physicaldrive 0:0
Box: 0
Bay: 0
Status: OK
Drive Type: Data Drive
Interface Type: Parallel SCSI
Transfer Mode: Ultra 3 Wide
Size: 300 GB
Transfer Speed: 160 MB/Sec
Rotational Speed: 10000
Firmware Revision: HPB1
Serial Number: DA01P720ATE30706
Model: COMPAQ BD30089BBA
physicaldrive 0:0
Box: 0
Bay: 0
Status: OK
Drive Type: Data Drive
Interface Type: Parallel SCSI
Transfer Mode: Ultra 3 Wide
Size: 300 GB
Transfer Speed: 160 MB/Sec
Rotational Speed: 10000
Firmware Revision: HPB1
Serial Number: DA01P720ATE30706
Model: COMPAQ BD30089BBA
physicaldrive 0:0
Box: 0
Bay: 0
Status: OK
Drive Type: Data Drive
Interface Type: Parallel SCSI
Transfer Mode: Ultra 3 Wide
Size: 300 GB
Transfer Speed: 160 MB/Sec
Rotational Speed: 10000
Firmware Revision: HPB1
Serial Number: DA01P720ATE30706
Model: COMPAQ BD30089BBA
physicaldrive 0:0
Box: 0
Bay: 0
Status: Failed
Drive Type: Spare Drive
Interface Type: Parallel SCSI
Transfer Mode: Async Wide
Size: 300 GB
Transfer Speed: 10 MB/Sec
Rotational Speed: 10000
Firmware Revision: HPB1
Serial Number: DA01P720AUJN0706
Model: COMPAQ BD30089BBA

===

Notice how all the Bay IDs etc, and most of the disk serial numbers, are identical? This seems a little odd to me.

I've also attached an ADU report (I've omitted information about the internal Smart Array controller). Notice how all disks are reporting "Error occurred reading RIS copy...."?

This can't be good, can it? I've logged a call with HP's hardware support, but they've yet to come back with anything sounding like a diagnosis.

Has anyone got any ideas? I've asked for the serial cable to be plugged in, so I might be able to run some commands via that. BTW, this is attached directly to a RHEL box, so I can't use any Windows utilities.

FWIW, the Logical Drives I've created /appear/ to be working fine.

[John Kufrovich]

Jack, Can you attach the MSA cli cable and provide a >show tech_support

[jack challen_1]

Hi, Apologies for the delay -- this is the first time I've managed to get someone to attach the serial cable and run the show tech_support.

Results attached.