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MSA2312FC - LFF SATA 500GB DISKS - firmware upgrade - problem

 
arturdebski
Occasional Advisor

MSA2312FC - LFF SATA 500GB DISKS - firmware upgrade - problem

Hi all
In my MSA 2312 FC I have 12 x 500GB LFF Disks with different revision SN02, SN04, SN05, SN06
(see attachement disks)

 

I downloaded firmware: HP_ST3500514NS_SN12.fla   (HP_ST3500514NS_SN12.fla (1.6 MB))  for these disks:
http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=3882363&swItemId=MTX_4c844b049b40497aa9401c6e1b&swEnvOid=4064

 
After trying to upgrade disks firmware through web interface
i got an error like "....no capable disks for update..."

 So i thought that I/O should be disabled for this array

 
After disabling both storage controllers for stopping I/O operations
I cannot login to the web interface of our MSA with comunicate:
"...system is not available..."


i can login through SSH but coannot start storage controllers:
 
# restart sc both
During the restart process you will briefly lose communication with the specified Storage Controller(s).
Continue? y
Error: The Storage Controller is not ready for the operation.
#

 

Ho to properly upgrade firmware all of the 12 disks?
how to proper stop I/O oprations for all of the the disks? (instead of disabling both storage controllers)

 

########################

 

I tried to flash first disk from first enclosure through ftp:

 

First of all i disabled both storage controllers:

login as: manage
# shutdown both
Info: Shutting down SC both...
Success: Command completed successfully.
#

 

Next I logged in from my Windows machine

C:\>ftp xxx.xxx.xxx.125
Connected to xxx.xxx.xxx.125.
214-FTP server ready
....

....

230 User logged in
ftp> put SN12.fla disk:1:1 flash
200 Port set okay
150 Opening BINARY mode data connection
226-Start progress messages
The check of the received file passed, directive=STOR disk:1:1, length=1696276
Device Firmware Update for the disk at 1:1.
enclosure number = 1, slot number = 1.
Found 12 disk(s).
Found a disk at enclosure = 1, slot = 1.
The current disk vendor = ATA     , model = ST3500320NS     , version = SN04.
Packaged files are present. Validating them.
The packaged disk firmware file is valid.
Not capable of updating the disk at enclosure = 1, slot = 1.
*** Code Load Fail. ***
226 Transfer complete
ftp: 1696276 bytes sent in 0,86Seconds 1972,41Kbytes/sec.
ftp>

 

So  - where exctly is the problem if my new firmware from HP website is valid? (" The packaged disk firmware file is valid")


Thanks in advance

 

--

Artur Dębski

http://blogit.one.pl

 

10 REPLIES 10
arturdebski
Occasional Advisor

Re: MSA2312FC - LFF SATA 500GB DISKS - firmware upgrade - problem

Screen form firmware upgrade (from web interface)

 

--

Artur Dębski

http://blogit.one.pl

Torsten.
Acclaimed Contributor

Re: MSA2312FC - LFF SATA 500GB DISKS - firmware upgrade - problem

If you stop the SC, you can no longer talk to the disks.

 

You should make sure the servers don't "talk" to the array, so there is no I/O traffic, but don't shutdown the array.


Hope this helps!
Regards
Torsten.

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arturdebski
Occasional Advisor

Re: MSA2312FC - LFF SATA 500GB DISKS - firmware upgrade - problem

Thanks Torsten - so you think that it is a good idea to disable all FC connections to the FC switch?

(for example I will disconnect all FC cables from MSA controllers)

 

--

Artur Dębski

http://blogit.one.pl

Torsten.
Acclaimed Contributor

Re: MSA2312FC - LFF SATA 500GB DISKS - firmware upgrade - problem

The problem is if you upgrade all the disks at once and the array is busy the raid may become inconsistent because of the individual disk restarts. The update is not an online task like in EVA, 3PAR, etc...

Disable the switch ports may be a solution ...


Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!   
arturdebski
Occasional Advisor

Re: MSA2312FC - LFF SATA 500GB DISKS - firmware upgrade - problem

Hi Torsten

I disconnected all FC patchcords from our MSA2312 but without success...

 

No matter if I tried to uprade disk firmware one by one or whole number of disks together,

and no matter if i tried upgrade firmware from http interface or through FTP  -

i got the same error here is the session ftom FTP:


C:\>ftp 172.xxx.xxx.xxx
Connected to 172.xxx.xxx.xxx.
214-FTP server ready
MSA2312fc  RAID Controller A
    System Name: san-msa2312

Current Management Controller Firmware: W441R57  Oct  2 2013
214 Login
User (172.xxx.xxx.xxx:(none)): ftp
331 Password required
Password:
230 User logged in
ftp> put SN12.fla disk:1:1 flash
200 Port set okay
150 Opening BINARY mode data connection
226-Start progress messages
The check of the received file passed, directive=STOR disk:1:1, length=1696276
Device Firmware Update for the disk at 1:1.
enclosure number = 1, slot number = 1.
Found 12 disk(s).
Found a disk at enclosure = 1, slot = 1.
The current disk vendor = ATA     , model = ST3500320NS     , version = SN04.
Packaged files are present. Validating them.
The packaged disk firmware file is valid.
Not capable of updating the disk at enclosure = 1, slot = 1.
*** Code Load Fail. ***
226 Transfer complete
ftp: 1696276 bytes sent in 0,91Seconds 1868,15Kbytes/sec.
ftp>

 

I restarted both management controllers and both storage controllers

and made another attempt to upgrade disks firmware -  without success...

 

--

Artur Dębski

http://blogit.one.pl

Torsten.
Acclaimed Contributor

Re: MSA2312FC - LFF SATA 500GB DISKS - firmware upgrade - problem

I wonder why I cannot see a checkmark in the first column for the first disk?

 

The disk is ST3500320NS, but the downloads

 

http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=3882363&swItemId=MTX_4c844b049b40497aa9401c6e1b&swEnvOid=4064

 

are for different disks.

 

 


Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!   
arturdebski
Occasional Advisor

Re: MSA2312FC - LFF SATA 500GB DISKS - firmware upgrade - problem

Checkmarks disappeared just after the failure information

(screenshots)

 

--

Artur Dębski

http://blogit.one.pl

Torsten.
Acclaimed Contributor

Re: MSA2312FC - LFF SATA 500GB DISKS - firmware upgrade - problem

According to your screenshot this is a valid firmware file, but you don't have a disk that matches this file.

 

You cannot mark all files, because you have different disks, you cannot load the same (wrong) file to different disks.

 

I wonder where to find the file for ST3500320NS.

 

 

 

EDIT:

 

Found it

 

h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=3882363&swItemId=MTX_1a0a936c57034d99ac7bc783bc&swEnvOid=1005

 

Online ROM Flash Component for Windows - ST3500320NS drive

Type: Firmware - SATA Storage Disk

Version: SN06(4 Sep 2009)

Operating System(s): Microsoft Windows Server 2003

| View all

File name: cp011335.exe (2.8 MB)

 


Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!   
arturdebski
Occasional Advisor

Re: MSA2312FC - LFF SATA 500GB DISKS - firmware upgrade - problem

Many thanks Torsten!


Now 11 disks have firmware SN06
only one disk left for upgrade it is slot 9 - ST500NM0011
and after half an hour digging through HP web site I'm
one again confused...


I have many results for 500GB disks but not exactly for ST500NM0011...

Maybe you will have more luck and you will be able to find ST500NM0011 firmware?

 

One info about cp011335.exe -
after upgrade i got a message that 11 disks from 1:1 to 1:12 (without 1:9)
were succesully flashed - that was not a truth -
it was necessary to flash disks from slots 1:1, 1:2, 1:3 manually  one by one
through web interface.

 

--

Artur Dębski

http://blogit.one.pl

Torsten.
Acclaimed Contributor

Re: MSA2312FC - LFF SATA 500GB DISKS - firmware upgrade - problem

Sometimes it is a nightmare ....

 

 

However, there is no newer firmware for ST500NM0011 according to

 

http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c04315770

 

(last line in table - version 02.)

 

 

 

I know it is confusing, your disks are all AJ738A, but AJ738A is a disk with specific specs. Different disk models all with the same specs have product# AJ738A, but different firmware since these are different models, sometimes even different manufacturers.


Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!