MSA2312FC controller error -2194

[alexlan22]

Hi,

I have MSA2312FC with dual controller, warranty expired. Both controller not accessable via htpp or ftp, but accesable via telnet.

Via CLI port when power on i see:

MC Elan COM Port 2 (Config Port) Init Done

Testing Microprocessor Memory

Microprocessor memory test OK

Skipping ECC test. No ECC test required.


LAN processor detected. Reversing functions of COM ports.


FLASH LOADER v12.015 Dec  4 2008 11:32:25

MANAGEMENT CONTROLLER

<Hold down the spacebar for Loader Menu>

Loading controller...
Use new code in primary.
...copy primary...decomp [lzma]...exit loader...

Starting VxWorks ...
initElanRegs Done...
Dumping chipset info...
REVID      0xFFFEF000  0x11  
CPUCTL     0xFFFEF002  0x1  
HBCTL      0xFFFEF060  0x500  
SYSARBCTL  0xFFFEF070  0x2  
SYARBMENB  0xFFFEF072  0x8  
ARBPRICTL  0xFFFEF074  0x40000F03  
PIOFS L    0xFFFEFC20  0x2004  
PIOFS H    0xFFFEFC22  0x14  
PIO DIR L  0xFFFEFC2A  0x2B9  
PIO DIR H  0xFFFEFC2C  0x0  
PIO DAT L  0xFFFEFC30  0xEE3F  
PIO DAT H  0xFFFEFC32  0xFFFA  
Chipset info done.

MC CODE: W441R06 Jun 11 2009 14:32:29

Hold down Spacebar key to enter diags...
Entering POST...
Checking PCI bus integrity...Test passed.
IP  = 172.017.017.007
MAC = 00:c0:ff:10:03:db
POST Done.
COM 2

-----------------------------------------
Copyright (c) 2006
BUILD TIME: Jun 11 2009  14:32:19
-----------------------------------------
IP Address = 172.017.017.007
IP Mask    = 255.255.255.000
Gateway    = 172.017.017.007
MAC        = 00:c0:ff:10:03:db
HP StorageWorks MSA2312fc

System Name:
System Location:
Version: W441R06

# show controllers

Cannot obtain data lock. Will continue to wait
Cannot obtain data lock. Will continue to wait
Cannot obtain data lock. Will continue to wait
Cannot obtain data lock. Will continue to wait
Controllers
-----------
Controller ID: A
Serial Number: N/A
Hardware Version:
CPLD Version:
MAC Address: 00:00:00:00:00:00
WWNN: 0000000000000000
IP Address: No_data
IP Subnet Mask: No_data
IP Gateway: No_data
Disks: 0
Vdisks: 0
Cache Memory Size (MB): 0
Host Ports: 0
Disk Channels: 0
Disk Bus Type: Unknown
Status: Running
Failed Over: No
Fail Over Reason: Not applicable
Press any key to continue (Q to quit)

Controller ID: B
Serial Number: N/A
Hardware Version:
CPLD Version:
MAC Address: 00:00:00:00:00:00
WWNN: 0000000000000000
IP Address: No_data
IP Subnet Mask: No_data
IP Gateway: No_data
Disks: 0
Vdisks: 0
Cache Memory Size (MB): 0
Host Ports: 0
Disk Channels: 0
Disk Bus Type: Unknown
Status: Running
Failed Over: No
Fail Over Reason: Not applicable

Error: Communications Error with Storage Controller (-2194) - Could not read SAS info, so skipping enclosure 0.
Error: Communications Error with Storage Controller (-2194) - Could not read SASPress any key to continue (Q to quit)
info, so skipping enclosure 0.

# show protocols
Success: Command completed successfully.

# show enclosure-status
Error: Unable to communicate with Storage Controller. Please retry the command.

# show sensor-status
Error: Unable to communicate with Storage Controller. Please retry the command.

-------------------------------------------------------

Can i try to recover firmware throuhg this controller boot menu ?

FLASH LOADER v.12.015 - Dec 4 2008 11:32:25

MANAGEMENT CONTROLLER PRIMARY LOADER MENU

Code load:

 First select destination:

  7. Primary   8. Secondary   9. Both Primary & Secondary (Default)

 Then select protocol:

  1. FAST BINARY (for engineering use only)

  2. KERMIT

  3. xMODEM

Other options:

  5. Run controller (i.e., continue bootup from this point)

  6.  MC loader Utility Menu

  X. Reboot (i.e., run bootup from the beginning)

[Torsten.]

I would first try to boot the system with a single controller. Maybe one of them is bad and takes the other down.

It could be a bad chassis (backplane) too, hard to tell ...

[alexlan22]

Hi,

I  try to boot the system with a single controller with same result.

In another chassis controllers failed too.

I think this is software problem.

Regards, Alexander.

[Torsten.]

I don't think a new code load would help, there must be something broken ...

[Steve8]

I have the Same Problem. Any way to fix it?

Many thanks!