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04-02-2013 05:52 AM - edited 04-02-2013 05:53 AM
04-02-2013 05:52 AM - edited 04-02-2013 05:53 AM
MSA2312FC controller failure
Hi!
I have a MSA2312FC G2 running. A few days ago we had to power off the storage. After power on I've seen following 3 errors in eventlog:
Raid Controller B failed, reason Boot handshake failed.
There is a problem with a FRU. (FRU type: Controller module B, enclosure: 1, product ID: , SN: , version: , related event serial number: A2545, related event code: 313)
Killed partner controller. (reason: Boot handshake timeout [failover reason code: 9])
In addition the "caution-led" is blinking on the back.
Thanks in advance for help!
best regards
Roland
edit: I've already tried removing power and the controller.
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04-10-2013 07:16 AM
04-10-2013 07:16 AM
Re: MSA2312FC controller failure
See page 103 of the ref guide here...
http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c01756042/c01756042.pdf
Each controller module holds a storage controller and a management controller.
Looks like the storage controller has failed to come up on Cont B for some reason.
I'd try restarting the storage controller from SMU.
Then, make sure the firmware is upto date on both controllers (you do one, usually Cont A and as long as Partner Firmware Update is turned on in SMU, it will automatically update Cont B too)
Be aware, the FW updates can take a long time, I've seen them take upto 2hrs before!
If it still fails, then the controller module will need to be replaced.
Thanks
Mark...
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