MSA Storage
cancel
Showing results for 
Search instead for 
Did you mean: 

MSA2312FC controller failure

 
Roland Schauer
Occasional Contributor

MSA2312FC controller failure

Hi!

 

I have a MSA2312FC G2 running. A few days ago we had to power off the storage. After power on I've seen following 3 errors in eventlog:

 

Raid Controller B failed, reason Boot handshake failed.

There is a problem with a FRU. (FRU type: Controller module B, enclosure: 1, product ID: , SN: , version: , related event serial number: A2545, related event code: 313)

Killed partner controller. (reason: Boot handshake timeout [failover reason code: 9])

 

In addition the "caution-led" is blinking on the back.

Thanks in advance for help!

 

best regards

Roland

 

edit: I've already tried removing power and the controller.

1 REPLY 1
Mark Matthews
Respected Contributor

Re: MSA2312FC controller failure

See page 103 of the ref guide here...

 

http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c01756042/c01756042.pdf

 

Each controller module holds a storage controller and a management controller.
Looks like the storage controller has failed to come up on Cont B for some reason.

 

I'd try restarting the storage controller from SMU.
Then, make sure the firmware is upto date on both controllers (you do one, usually Cont A and as long as Partner Firmware Update is turned on in SMU, it will automatically update Cont B too)

Be aware, the FW updates can take a long time, I've seen them take upto 2hrs before!


If it still fails, then the controller module will need to be replaced.

 

Thanks

Mark...


---------------------------------------------------------------------------------
Please click the white Kudos star to the left if this post is helpful :)