MSA2312sa Web Interface not responding - Blank Page

[Grishko]

Dear Support!

I have MSA2312sa. 

My problem is that the web interface does not open. Telnet and ssh are working correctly.

Help me please. 

[Torsten.]

This is a user to user forum, not the hp support.

Does the web interface of the other controller work?

What firmware is installed?

Should be mercurysw-M114R01-01.

I would try to restart the MC first and see what happens.

Also check the browser. Clear the cache. What browser version? Disable the proxy.

[Grishko]

Thanks for the quick reply!

There is only one controller - a.

Restarting the storage did not help (power off).

I've tried two browsers - IE 10, Safari Mac, Chrome Mac.

How do I know the firmware version from telnet (I'm new in MSA)?

How to clear the cache?

Thank you!

[Torsten.]

Clear cache of the browser.

From CLI:

show version

show controllers

[Grishko]

See screenshot of the same on the other OS.

# show version
Controller A Versions
---------------------
Storage Controller CPU Type: Athlon 2600+ 1600MHz
Storage Controller Code Version: M112R14
Memory Controller FPGA Code Version: F300R22
Storage Controller Loader Code Version: 19.009
Management Controller Code Version: W441R39
Management Controller Loader Code Version: 12.015
Expander Controller Code Version: 1112
CPLD Code Version: 8
Hardware Version: 54
Host Interface Module Version: 50
Host Interface Module Model: 0

Controller B Versions
---------------------
Storage Controller CPU Type: Not Present
Storage Controller Code Version: Not Present
Memory Controller FPGA Code Version: Not Present
Storage Controller Loader Code Version: Not Present
Management Controller Code Version: Not Present
Management Controller Loader Code Version: Not Present
Expander Controller Code Version: Not Present
CPLD Code Version: Not Present
Hardware Version: Not Present
Host Interface Module Version: Not Present
Host Interface Module Model: Not Present
# show controllers
Controllers
-----------
Controller ID: A
Serial Number: 3CL929R353
Hardware Version: 54
CPLD Version: 8
MAC Address: 00:C0:FF:D8:A6:C2
WWNN: 500C0FFD8ACE0000
IP Address: 10.10.10.17
IP Subnet Mask: 255.255.255.0
IP Gateway: 10.10.10.1
Disks: 10
Vdisks: 0
Cache Memory Size (MB): 1024
Host Ports: 4
Disk Channels: 2
Disk Bus Type: SAS
Status: Running
Failed Over: Yes
Fail Over Reason: Other not present

Controller ID: B
Serial Number: N/A
Hardware Version:
CPLD Version:
MAC Address: 00:00:00:00:00:00
WWNN: 500C0FFD8ACE0000
IP Address: 0.0.0.0
IP Subnet Mask: 0.0.0.0
IP Gateway: 0.0.0.0
Disks: 10
Vdisks: 0
Cache Memory Size (MB): 1024
Host Ports: 4
Disk Channels: 2
Disk Bus Type: SAS
Status: Not installed
Failed Over: No
Fail Over Reason: Not applicable

[Torsten.]

I would try to update the firmware.

The controller will use the other bank for storing the firmware.

Stop all I/O.

ftp to the controller and do

put mercurysw-M114R01-01.bin flash

[Grishko]

Hi, Torsten!

When I copy the mercurysw-M114R01-01.bin file, this error occurs constantly:

ftpdProcessStor: Couldn't open RAM file /Users/grishko/Downloads/mercurysw-M114R01-01.bin
*** Code Load Fail. ***

What does this mean?

ftp> put /Users/grishko/Downloads/mercurysw-M114R01-01.bin
local: /Users/grishko/Downloads/mercurysw-M114R01-01.bin remote: /Users/grishko/Downloads/mercurysw-M114R01-01.bin
227 Entering Passive Mode (10,10,10,55,5,234)
150 Opening BINARY mode data connection
100% |***************************************************************************************************************************************************************| 11237 KiB 1.92 MiB/s 00:00 ETA
226-Start progress messages
The check of the received file passed, directive=STOR file:/Users/grishko/Downloads/mercurysw-M114R01-01.bin, length=11507302
ftpdProcessStor: Couldn't open RAM file /Users/grishko/Downloads/mercurysw-M114R01-01.bin
*** Code Load Fail. ***
226 Transfer complete
11507302 bytes sent in 00:18 (598.92 KiB/s)
ftp> ls
227 Entering Passive Mode (10,10,10,55,5,234)
150 Opening ASCII mode data connection
total 0
-rwxrwxrwx 1 manage wrs 62169 Aug 31 18:24 dmLog1.txt
-rwxrwxrwx 1 manage wrs 0 Aug 26 2066 dmLog2.txt
-rwxrwxrwx 1 manage wrs 3331 Aug 26 2066 int_msg.txt
-rwxrwxrwx 1 manage wrs 1185 Aug 26 2066 authorized.keys
-rwxrwxrwx 1 manage wrs 1024 Aug 26 2066 ssh_host_key
-rwxrwxrwx 1 manage wrs 341 Aug 26 2066 ssh_host_key.pub
-rwxrwxrwx 1 manage wrs 898 Aug 26 2066 ssh_host_rsa_key
-rwxrwxrwx 1 manage wrs 232 Aug 26 2066 ssh_host_rsa_key.pub
-rwxrwxrwx 1 manage wrs 684 Aug 26 2066 ssh_host_dsa_key
-rwxrwxrwx 1 manage wrs 612 Aug 26 2066 ssh_host_dsa_key.pub
226 Transfer complete

[Grishko]

Firmware has been updated successfully (I forgot the "flash" (put <firmware-file> flash)):

The Storage Controller restarted successfully.
** Firmware update completed successfully.
** The Management Controller will restart in 15 seconds.
** Wait 2 minutes for the restart to complete, then you may sign in again.
Code load completed successfully.

********************

HP StorageWorks MSA2312sa
System Name: Uninitialized Name
System Location: Uninitialized Location
Version: W441R55

But my problem persists  :-((((

WEB-interface page is blank

[Torsten.]

You could check the settings if http and https are still enabled.

If this isn't working at all, you probably need a new controller.

[tiotarman]

Sorry for the thread refloating, but had the same problem and just found a temporary workaround. I'm posting it here as couldn't found any other solution in HP forums.

In FireFox, you have to install the Greasemonkey addon if you do not already have it. Then create a new script for the MSA management interface:

window.console = {
  log: function() {},
  info: function() {},
  warn: function() {}
};

Source: https://bugzilla.mozilla.org/show_bug.cgi?id=1027981

Regards