MSA2324fc reports "Medium error, unrecovered read error" but doesn't fail disk

[ixothym]

Dear all,

our MSA2324fc (firmware M113R11) with 3 expansion bays MSA70 (firmware 2.28) reports the following messages in the event log which indicate a broken disk to me (the disk is a HP DH0146FAQRE with firmware HPDC):

2013-04-11 23:56:45 B23950 58 An error was detected by a disk drive. (disk: channel: 0, ID: 49, SN: 3TB0G0EH00009007S9AP, enclosure: 2, slot: 18)(Key,Code,Qual:0x3,0x11,0x0)(CDB:Rd 000000cf 0001)(Info:0x000000CF)(CmdSpc:0x0, FRU:0x81, SnsKeySpc:0x97)(Medium Error, unrecovered read error)
2013-04-11 23:56:42 B23949 58 An error was detected by a disk drive. (disk: channel: 0, ID: 49, SN: 3TB0G0EH00009007S9AP, enclosure: 2, slot: 18)(Key,Code,Qual:0x3,0x11,0x0)(CDB:Rd 000000cf 0001)(Info:0x000000CF)(CmdSpc:0x0, FRU:0x81, SnsKeySpc:0x97)(Medium Error, unrecovered read error)
2013-04-11 23:56:41 B23948 58 An error was detected by a disk drive. (disk: channel: 0, ID: 49, SN: 3TB0G0EH00009007S9AP, enclosure: 2, slot: 18)(Key,Code,Qual:0x3,0x11,0x0)(CDB:Rd 00009280 0080)(Info:0x000092F9)(CmdSpc:0x0, FRU:0x81, SnsKeySpc:0x97)(Medium Error, unrecovered read error)
2013-04-11 23:53:53 B23947 58 An error was detected by a disk drive. (disk: channel: 0, ID: 49, SN: 3TB0G0EH00009007S9AP, enclosure: 2, slot: 18)(Key,Code,Qual:0x3,0x11,0x0)(CDB:Rd 000000cf 0001)(Info:0x000000CF)(CmdSpc:0x0, FRU:0x81, SnsKeySpc:0x97)(Medium Error, unrecovered read error)
2013-04-11 23:53:52 B23946 58 An error was detected by a disk drive. (disk: channel: 0, ID: 49, SN: 3TB0G0EH00009007S9AP, enclosure: 2, slot: 18)(Key,Code,Qual:0x3,0x11,0x0)(CDB:Rd 000000cf 0001)(Info:0x000000CF)(CmdSpc:0x0, FRU:0x81, SnsKeySpc:0x97)(Medium Error, unrecovered read error)
2013-04-11 23:53:49 B23945 58 An error was detected by a disk drive. (disk: channel: 0, ID: 49, SN: 3TB0G0EH00009007S9AP, enclosure: 2, slot: 18)(Key,Code,Qual:0x3,0x11,0x0)(CDB:Rd 00009100 0078)(Info:0x0000912A)(CmdSpc:0x0, FRU:0x81, SnsKeySpc:0x97)(Medium Error, unrecovered read error)
2013-04-11 23:34:27 B23944 58 An error was detected by a disk drive. (disk: channel: 0, ID: 49, SN: 3TB0G0EH00009007S9AP, enclosure: 2, slot: 18)(Key,Code,Qual:0x3,0x11,0x0)(CDB:Rd 000000cf 0001)(Info:0x000000CF)(CmdSpc:0x0, FRU:0x81, SnsKeySpc:0x97)(Medium Error, unrecovered read error)
2013-04-11 23:34:26 B23943 58 An error was detected by a disk drive. (disk: channel: 0, ID: 49, SN: 3TB0G0EH00009007S9AP, enclosure: 2, slot: 18)(Key,Code,Qual:0x3,0x11,0x0)(CDB:Rd 000000cf 0001)(Info:0x000000CF)(CmdSpc:0x0, FRU:0x81, SnsKeySpc:0x97)(Medium Error, unrecovered read error)
2013-04-11 23:34:24 B23942 58 An error was detected by a disk drive. (disk: channel: 0, ID: 49, SN: 3TB0G0EH00009007S9AP, enclosure: 2, slot: 18)(Key,Code,Qual:0x3,0x11,0x0)(CDB:Rd 00008180 0080)(Info:0x00008190)(CmdSpc:0x0, FRU:0x81, SnsKeySpc:0x97)(Medium Error, unrecovered read error)

These messages appear as "Informational" messages, not "Critical" or "Warning". The disk LED is green and the vdisk, which the disk 2.18 belongs to, is also green. The most recent background scrub completed without error messages:

2013-04-11 23:09:52B23938207A scrub-vdisk job completed. No errors were found. (vdisk: vd-sokrates-spool, SN: 00c0ffd89e3b0000ae7b604b00000000)

We are concerned about the fact that the MSA does not report this situation as an error and prompt us to replace the disk. Would it be safe to replace this disk? Can we configure the MSA to report this situation as an error / warning instead of a purely informational message?

Best Regards,

Peter

[PAC-MAN]

Hi Peter,

MSA cannot be configured to report these messages as critical or warning.

For a medium error on the drive replacement is recommended

2013-04-11 23:34:24 B23942

58

An error was detected by a disk drive. (disk: channel: 0, ID: 49, SN: 3TB0G0EH00009007S9AP, enclosure: 2, slot: 18)(Key,Code,Qual:0x3,0x11,0x0)(CDB:Rd 00008180 0080)(Info:0x00008190)(CmdSpc:0x0, FRU:0x81, SnsKeySpc:0x97)(Medium Error, unrecovered read error)

For Error Code 58  replacement is recommended, follow the below link to check the same

http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c02520788/c02520788.pdf

Page Number : 16

In few days the drive will be marked as LEFTOVER by controller.