MSL8096 replace the cleaning tapes

[Renna]

We have a tape library, MSL8096 and MSL4048 which we’ve had for years.  The problem I am having, is I need to replace the cleaning tapes, however, the person who setup the library is no longer here, and we do not know the front panel code to get into the library.  Is there anyway to reset it, or is there a master code I can get in with? 

[AshrafK]

Dear Renna,

OCP administrator password can be reset with the password reset tool that only the support team will have access to.

You may dial-in technical support line number with the serial number, with physical access to the unit so that a new temporary password can be generated with the date and time on the library.

The password will restore Administrator access for devices.

[Renna]

Thank You for the information, you wouldn't happen to know the number we can call?

[Shawn_K · Accepted solution]

Hello,

Please open a support case with HPE Support using the following web link, if the unit is under warranty: https://support.hpe.com/hpesc/public/home

If the unit is out of warranty, you can open a chat support case with HPE using the following web link to check for options: https://pg-receiver-pro.glb.itcs.hpe.com/WCLWeb/WCLEntry.aspx

Cheers,
Shawn

I work for Hewlett Packard Enterprise. The comments in this post are my own and do not represent an official reply from HPE. No warranty or guarantees of any kind are expressed in my reply.