MSA Storage
cancel
Showing results for 
Search instead for 
Did you mean: 

P2000 G3 FC/iSCSi Firmware upgrade from TS230 to TS251P006-02(9 Sep 2014)

 
Lansley2000
Advisor

P2000 G3 FC/iSCSi Firmware upgrade from TS230 to TS251P006-02(9 Sep 2014)

Hello,

 

The firmware upgrade for the controllers has been running for 130 minutes and is currently showing 'FTP>>Please wait' and has been for the past 70 minutes. It has then said (from the log file)

 

13:18:54.216  FTP >> Please wait...
13:19:35.531  FTP >> Please wait...
13:20:16.645  FTP >> Please wait...
13:20:29.975  FTP >> System health check complete. Health state: Degraded
13:20:30.007  FTP >> Stopping Management Controller applications.
13:20:36.376  FTP >> Starting message server
13:21:18.167  FTP >> Please wait...
13:21:37.277  FTP >> STATUS: Code Load Failure
13:21:37.277  FTP >> *****************************************************************
13:21:37.277  FTP >>      The application is not able to communicate with the
13:21:37.277  FTP >>    storage controller. Verify the storage controller on this
13:21:37.277  FTP >>      FRU is operating correctly, then retry your request.
13:21:37.277  FTP >>         This management controller will now reboot.
13:21:37.277  FTP >> *****************************************************************
13:21:47.657  FTP >> appsv down
13:21:52.330  FTP >> Successfully unmounted /cfg filesystem
13:21:52.642  FTP >> mtdblockd sleeping
13:21:53.205  FTP >> mtdblockd sleeping
13:21:53.533  FTP >> mtdblockd sleeping
13:21:53.736  FTP >> mtdblockd sleeping
13:21:53.939  FTP >> mtdblockd sleeping
13:21:54.142  FTP >> mtdblockd sleeping
13:21:54.345  FTP >> mtdblockd sleeping
13:21:54.548  FTP >> mtdblockd sleeping
13:21:54.752  FTP >> mtdblockd sleeping
13:21:54.955  FTP >> mtdblockd sleeping
13:21:54.955  FTP >> Rebooting...
13:21:55.048  ftp state is : 0
13:21:55.048 
 FTP not connected !!
13:21:55.048  Device flash status for Controller A = 0
13:25:55.047  Sleep called...exiting
13:25:55.047  Wait for Ctrlr ready
13:25:55.047  Attempt 0 of 20

 

It still appears to be trying to update the controller firmware. It has been running 140 minutes now

 

Should I try and stop the updating process? When I login to the managment GUI it doesn't list any of the hosts, enclosures etc

 

Many thanks

 

Simon

4 REPLIES 4
Torsten.
Acclaimed Contributor

Re: P2000 G3 FC/iSCSi Firmware upgrade from TS230 to TS251P006-02(9 Sep 2014)

>> 13:21:37.277  FTP >> STATUS: Code Load Failure

 

Try to SSH to one of the controllers and do

 

# show system

 

# show controllers

 

 

to get a status.


Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!   
Lansley2000
Advisor

Re: P2000 G3 FC/iSCSi Firmware upgrade from TS230 to TS251P006-02(9 Sep 2014)

Hello Torsten,

 

thanks for your reply. The firmware upgrade has just completed, unsuccessfully

 

I can login to controller A but not controller B

 

All the SAN information and configuration has vanished - no vdisks, hosts etc are listed. It appears that the firmware upgrade has wiped all settings. Do you know if there is a way to bring back all the config settings?

 

thanks again

 

Simon

Torsten.
Acclaimed Contributor

Re: P2000 G3 FC/iSCSi Firmware upgrade from TS230 to TS251P006-02(9 Sep 2014)

What do the commands show?

 

I assume you just have no access to the disks, hence no data.


Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!   
AnkitM
Trusted Contributor

Re: P2000 G3 FC/iSCSi Firmware upgrade from TS230 to TS251P006-02(9 Sep 2014)

Power Down/Disconnect the Hosts, if not already.

Power Down the MSA

Unseat/Remove Controller B.

Power ON MSA on Controller A.

Log in to SMU and verify the status of the Vdisks and Volumes.

If everything is fine then seat/Insert the Controller B.

After, inserting the Controller B if system becomes unstable then it is possible we have a component failure.

Was your question answered correctly? If so, please remember to mark your question Answered when you get the correct answer and award KUDOS! to the person providing the answer. This helps others searching for a similar issue.