P2000 G3 Supercapacitor 관련 장애 질문 드립니다. / P2000 G3 Supercapacitor failure.

[Skin]

현재 사용중인 P2000 G3 모델입니다. 점검 중 시스템이벤트를 확인해보니

영문 : Supercapacitor failure. Status : cell 2 voltage is too high (28), State: failure (12) (p2: 3972, p3:0)

한글 : 초고용량 콘덴서가 실패했습니다. 상태: 셀2 권한이 너무 높습니다.

라고 출력되었습니다. 커패시터가 나간것 같은데 스토리지에서 해당사항은 처음 접해보는지라 도움 구해봅니다ㅠㅠ 단순히 커패시터만 교체한다면 해결할 수 있는 문제인가요? P2000 메인보드 메뉴얼을 구할 수 없어 난처합니다ㅠ

이 상황은 어떤 상황이고, 어떻게 해결해야 할까요? 경험자 분들의 많은 도움 부탁드립니다.

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P2000 G3. I checked the system event

English: Supercapacitor failure. Status: cell 2 voltage is too high (28), State: failure (12) (p2: 3972, p3: 0)

Was printed. I think the capacitor is out, but I'm new to storage, so I'm looking for help. Is it a problem that can be solved by simply replacing the capacitors? P2000 Motherboard manual is not available

What is this situation and how do I resolve it? Please give a lot of advice.

[Shawn_K]

Hello,

We do publish the Events seen for the P2000. You can access our Event Guide here: https://support.hpe.com/hpsc/doc/public/display?docId=c03791995

The P2000 is a system that is close to End of Support Life (EOSL). The recommendations for a failed Supercapacitor is to replace the controller. You cannot access the capacitor or the motherboard without opening the controller, which violates the warranty on the controller.

There are improvements in the P2000 firmware for better reporting. I suggest you be sure toverify your system to the latest supported firmware. You can review the firmware versions by accessing this link: https://h41111.www4.hpe.com/storage/msafirmware.html

If you can't find the component that is causing the events to occur, gather a fresh set of store.logs, then please open a support case with HPE Support using the following web link, if the unit is under warranty: https://support.hpe.com/hpesc/public/home

If the unit is out of warranty, you can open a chat support case with HPE using the following web link to check for options: https://pg-receiver-pro.glb.itcs.hpe.com/WCLWeb/WCLEntry.aspx

Cheers,
Shawn

I work for Hewlett Packard Enterprise. The comments in this post are my own and do not represent an official reply from HPE. No warranty or guarantees of any kind are expressed in my reply.