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Password recovery string on SAN Switch 4/8

 
Mikko Rinne
Occasional Advisor

Password recovery string on SAN Switch 4/8

Hi,

I finally got the serial console port working after modding a working 9-pin serial cable, but now comes the hard part; How on earth can I get my password reseted/recovered?

As I mentioned in my previous posting, we have two HP StorageWorks 4/8 SAN Switches, which also includes, among other equipment, an MSA1500. When I open a connection via minicom on linux, and in the boot I choose "Recover Password" option (option nr.2), the system is shooting me with this:

-----------------------
Press escape within 4 seconds to enter boot interface.

1) Start system.
2) Recover password.
3) Enter command shell.

Option? 2

Send the following string to Customer Support for password recovery:


Enter the supplied recovery password.
Recovery Password:
-----------------------

THE question is, WHERE can I find the real Customer Support email address, who could supply me with the correct recovery password? I've literaly spent last 10 hours for searching an answer from HP's website, but there's not a single mention about this, and that's umh, just so unhelpful.

I even tried to call Finnish HP's helpdesk and wasted 30 minutes, as nobody could help me in there either, they just didn't know what to do in this case of scenario.

So please guys; Could someone PLEASE give me some light on this, or do we REALLY have to start searching for another hardware vendor which has a lot more clear customer service matter when it comes down to heavy business systems, and not common PC problems. Thanks.

I hope everyone is understanding how frusfrated I am at this point (I've spent last eight days on trying to get those switches up & running, without any luck).
20 REPLIES 20
divakar.k
Valued Contributor

Re: Password recovery string on SAN Switch 4/8

send a request to support@brocade.com

Mikko Rinne
Occasional Advisor

Re: Password recovery string on SAN Switch 4/8

I already tried sending it, but messages are not going throught unless we purchase some short of support license. And in the end, this is a HP job, as they are the reseller, so when it comes down to brocade, they probably won't do a thing, except tells us to go to HP.
divakar.k
Valued Contributor

Re: Password recovery string on SAN Switch 4/8

What is the FOS of the switch
Mikko Rinne
Occasional Advisor

Re: Password recovery string on SAN Switch 4/8

It was 4.5.1 I believe.
divakar.k
Valued Contributor

Re: Password recovery string on SAN Switch 4/8

Try loggin in with

User: root
Password:passwddefault

resets the password to default
Mikko Rinne
Occasional Advisor

Re: Password recovery string on SAN Switch 4/8

Ok tried - didn't work.
BR844575
Advisor

Re: Password recovery string on SAN Switch 4/8

Mirko,

option 1:

Username: factory
Password: password

Username: root
Password: Password

option 2:

if you logon on www.brocade.com under tool you can download the password reset utility.

option 3:
if the switches are under hp support, just log a call and they will do this for you.

rgds,
Oreste
BR844575
Advisor

Re: Password recovery string on SAN Switch 4/8

Mirko,

option 1:

Username: factory
Password: password

Username: root
Password: password

option 2:

if you logon on www.brocade.com under tool you can download the password reset utility.

option 3:
if the switches are under hp support, just log a call and they will do this for you.

rgds,
Oreste
Mikko Rinne
Occasional Advisor

Re: Password recovery string on SAN Switch 4/8

Hey Oreste,

I also tried those passwords; Didn't work.
And no, we don't have any support service agreement with HP either, so that makes this a little bit tricky (and no, I still don't have the email address on where to send that recovery string).

But about option three; A few days back I actually did registered my self to brocade.com, but I did not find any "tools". Once logged in it transfers me to brocadeconnect.com, and when I goto downloads -section back there, it says this:

"Our records indicate you have not purchased a Brocade Service Plan. Therefore, you do not have access to all firmware/software downloads, our Knowledgebase, or our online Support Request Tracking System. Please contact your support vendor for downloads and support assistance."

So therefore I'm probably not allowed to access the service, where "tools" section is located. Ideas? (and yes, I have entered both switches MAC, WWN and S/N in my profile)
BR844575
Advisor

Re: Password recovery string on SAN Switch 4/8

Mrikko hi,

yes, you have to log into brocade partner to access the tool.
Send me a blank email to oreste.majeli@panacea-services.co.uk and I will send you back the tool.

rgds,
Oreste
Mikko Rinne
Occasional Advisor

Re: Password recovery string on SAN Switch 4/8

Hi Oreste,

Oki I sent the plank email a few minutes back.
BR844575
Advisor

Re: Password recovery string on SAN Switch 4/8

here you go mikko,

rgds,
O
Mikko Rinne
Occasional Advisor

Re: Password recovery string on SAN Switch 4/8

Thanks Orenje,

Unfortunatly we have the same problem with both of the switches; So basicly we can't access neither of them and run this script.

Any other ideas?
BR844575
Advisor

Re: Password recovery string on SAN Switch 4/8

mikko hi,

if you can get hold of a brocade/hp switch you can connect it to your existing switches and use the script to reset the password otherwise you will have to open a call with HP and get them to do it.

As you are switches are out of warranty HP will probably charge it for it. Pls see below email hp sent one of my customer to reset the password for out of warranty mcdata switches.

rgds,
Oreste

Hello,
Please find the pricing to effect repairs on this case.
£165 per hour (minimum 2 hours billed) during normal office hours.
Parts will be charged at the prevailing rate as used.

All prices plus vat.

To progress this case you can e-mail your purchase order document to trade.admin@hp.com or fax to 017937 17076.

The purchase order document should contain the case reference, confirmation that you accept the charges allowing up to £2000 for parts and labour, UK invoice address, company registration number and VAT number.


A copy of the terms and condition that apply to this quote can be supplied upon request.

If no payment details have been received within 14 days this case will be closed. You may open another support case by calling 0870 842 2339 at any time.
Mikko Rinne
Occasional Advisor

Re: Password recovery string on SAN Switch 4/8

Hm - just to be sure; Which type of switches can be connected to Brocade 200E? And by connecting you mean what exactly (in which way)?

We do have a lot of normal HP switches in the same datacenter, so if those are valid.. :P

Sorry for asking this, but I'd just want to be sure. :)
BR844575
Advisor

Re: Password recovery string on SAN Switch 4/8

all brocade switches can be connected together using an isl.
Basically you connect one fibre from one switch to another.

Before doing that you have to make sure that the domain id is unique, the PID is the same, and that the zoning of the new switch you are attaching to the 4/8 is off

then you use the script to reset the password.

hope it helps,

rgds,
Oreste

Mikko Rinne
Occasional Advisor

Re: Password recovery string on SAN Switch 4/8

So basicly what you are saying, is that we can hookup any normal HP switch with a fiber connector to HP StorageWorks 4/8 SAN switches, make a connection to our normal HP and use the script? It would sound a bit silly, if you can really do that, since it would be a security risk.
BR844575
Advisor

Re: Password recovery string on SAN Switch 4/8

mikko,

I dont make the rules, this is what is required, according the brocade website and the password reset tool

Your other alternative is to get HP to do it but as your switches are out of warrany they will charge you for this.

best regards,
Oreste
MattKing
Occasional Visitor

Re: Password recovery string on SAN Switch 4/8

I am also trying to reset my password on a 4/8 san and do not have a brocade account. I do have the string from the console
Adrculda
Occasional Contributor

Re: Password recovery string on SAN Switch 4/8

Actually i went through this myself !!

I have 2 SAN Switch 2/8V units that i picked off ebay for $50 plus shipping and they were locked.

 

 

I attached the file that will guide you through the process.

 

ALL COMMANDS ARE CASE SENSITIVE !