Password reset MSA 1050

[elChaka]

Hello! I apologize for the google translate.
Please, help me how to reset the password from the user manage. The password from the monitor remained default.
how can i reset the password?

I tried to login as written here https://community.hpe.com/t5/MSA-Storage/MSA-1050-can-t-login/m-p/7065653#M13217
I didn’t connect through the putty, it turned out through the hyperterminal (windows)

But can't log in
did like this "User: restoreddefaults
Pass: FROM THE CURRENT CONSOLE SCREEN (like SN: 00C0FF44696B)"

i tried different options and serial number like password and mac address, both uppercase and lowercase. Doesn't accept password

Also, if possible, tell me how to upgrade to a new firmware version, if I can get access to the management
Current firmware VE100R002

thanks in advance!

[support_s]

System recommended content:

1. HPE MSA 1050 User Guide

If the above information is helpful, then please click on "Thumbs Up/Kudo" icon.

Thank you for being a HPE community member.

[ArunKKR]

Hi,

Default user name password would be manage / !manage

The steps to reset password using user name : restoreusers or restoredefaults  usually does not work with VE100 firmware version.

You could try the same steps with user name : restoreusers

https://community.hpe.com/t5/MSA-Storage/MSA-1050-can-t-login/m-p/7065653#M13217

Both the controllers needs to replaced together after removing power to MSA if you are unable to log into array.

Log in credentials is needed to update MSA firmware.

[elChaka]

thanks! I will try and le know if it helped or not

[JonPaul]

@elChaka 
Another option to try would be to login to the FTP and update the firmware using the ftp/!ftp user.  Once updated to a more recent version of firmware the restoreusers process from the USB CLI should work.