Resetting the password on MSA1050

[RPTG]

Hello,

I have tried RESETUSER and RESTOREDEFAULTS logins with the SN on the controllers but the login does not work. Has anyone been able to sucessfully do this on an MSA1050?

Thanks!

[Shawn_K]

Hello,

You may have already tried all of this but since you did not list all your steps I am going to cover what I see is missing from your post.

You must be directly connected to the array for this procedure to work. You cannot do this through a telenet session.

The commands are RESTOREUSERS - you need to add the "S" at the end.

The procedure does work. I have successfully done this in my lab to confirm the process. Since your system is likely still under warranty you can log a Suport case and ask for further assistence. 

Cheers,
Shawn

I work for Hewlett Packard Enterprise. The comments in this post are my own and do not represent an official reply from HPE. No warranty or guarantees of any kind are expressed in my reply.

[RPTG]

Shawn,

Thanks for the reply I just tried again from the console, it will not accept either serial number for the password.

Calling support. Will update.