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12-06-2018 07:15 AM
12-06-2018 07:15 AM
Hi,
I have a serious problem with the Vdisk on SAN (P2000 G3 iSCSI) , it configured with RAID 5 :
System Name: SAN
System Contact: IT Manager
System Location:
System Information: HP P2000 G3
Midplane Serial Number:
Vendor Name: HP StorageWorks
Product ID: P2000 G3 iSCSI
Product Brand: MSA Storage
SCSI Vendor ID: HP
SCSI Product ID: P2000 G3 iSCSI
Enclosure Count: 1
Health: Degraded
Health Reason: Vdisk 1 is Degraded.
All Disk show OK
Location Serial Number Vendor Rev How Used Type Size Rate*(Gb/s) SP Health Health Reason
----------------------------------------------------------------------------------------------------------------------------
1.1 Z1W2A2SE00009443ALBL SEAGATE 0003 VDISK SAS 1000.2GB 6.0 OK
1.2 9WK06BP40000S017ENYH SEAGATE 0003 VDISK SAS 1000.2GB 6.0 OK
1.3 9WK071QE0000C036139Z SEAGATE 0003 VDISK SAS 1000.2GB 6.0 OK
1.4 Z1W2A1S50000C447CHP8 SEAGATE 0003 VDISK SAS 1000.2GB 6.0 OK
1.5 9WK0CE4F0000C038B5YY SEAGATE 0003 VDISK SAS 1000.2GB 6.0 OK
1.7 9WK0SMNH0000C048JZTS SEAGATE 0005 VDISK SAS 1000.2GB 6.0 OK
1.8 9WK0QPYV0000C04448HH SEAGATE 0005 VDISK SAS 1000.2GB 6.0 OK
1.9 9WK4BHQD0000C13759AK SEAGATE N004 GLOBAL SP SAS 1000.2GB 6.0 OK
1.11 9WK0CQ6E0000C038BUQC SEAGATE 0003 VDISK SAS 1000.2GB 6.0 OK
1.12 9WK07XTK0000C0364140 SEAGATE 0003 VDISK SAS 1000.2GB 6.0 OK
----------------------------------------------------------------------------------------------------------------------------
# show vdisks
Name Size Free Own Pref RAID Disks Spr Chk Status Jobs Job% Serial Number Drive Spin Down
Spin Down Delay
----------------------------------------------------------------------------------------------------------------------------------------
vd01 9991.8GB 0B A A RAID5 11 0 64k OFFL Disabled
i try to trust the vdisk :
# trust vdisk vd01
Error: Command failed.
any Idee please ?
Solved! Go to Solution.
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12-06-2018 07:23 AM - last edited on 06-29-2021 12:17 AM by Ramya_Heera
12-06-2018 07:23 AM - last edited on 06-29-2021 12:17 AM by Ramya_Heera
Re: SAN (P2000 G3 iSCSI) Vdisk Raid5 offline
You shouldn't try trust command without checking logs by some MSA specialist. If you have contract with HPE then log a support case with HPE
How vd01 went to offline state?
You can also check system events and find out if any drives having any hardware errors. If all drives health ok then you can run the below command,
#trust enable
#trust vdisk vd01
# show vdisks
You can also share the MSA logs with me in private chat and I can check the same.
Keep in mind that you shouldn't run trust command multiple times on a vdisk otherwise drive metadata will get corrupted and no one can recover data from the vdisk.
Hope this helps!
Regards
Subhajit
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I work for HPE
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12-06-2018 08:02 AM
12-06-2018 08:02 AM
SolutionBundle Version: TS230P008
It looks like this MSA running with very old or expired or inactive firmware so there is no gurantee that Vdisk will come up or not.
Three drives at location 1.2, 1.11 and 1.12 shows big number of recovered errors which looks bad as well.
Anyway you can try the below commands,
#trust enable
#trust vdisk vd01
# show vdisks
Once vdisk came up. Take data backup. Then plan for downtime and stop Host IO or disconnect Host from MSA. Then upgrade MSA controllers to latest version TS252P005
Upgrade Path -> TS230 -> TS250 -> TS252
www.hpe.com/storage/MSAFirmware
Then you may have to plan and replace faulty drives one by one.
Hope this helps!
Regards
Subhajit
If you feel this was helpful please click the KUDOS! thumb below!
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12-06-2018 08:06 AM - edited 12-06-2018 08:41 AM
12-06-2018 08:06 AM - edited 12-06-2018 08:41 AM
Re: SAN (P2000 G3 iSCSI) Vdisk Raid5 offline
I forgot to mention that you need to physically re-seat drive at location 1.10 then only you can try the commands that I have suggested because 1.10 now missing and that is the last drive for which vdisk went to offline state
If even after re-seat 1.10 not coming up then there is no way to recover this vdisk
Vdisk was made with 11 drives in RAID5. Right now only 9 drives present. As you know RAID5 can't sustain more than one drive failure. Here two drive missing which are 1.6 and 1.10 so vdisk in offline state as this is RAID failed. We don't need 1.6 anymore but If we re-seat 1.10 as that is having latest data so We can try recovering this vdisk as that time we will have 10 drives in vdisk which is meeting RAID5 criteria which will help to recover the vdisk but again it depends upon in what condition 1.10 is. If controllers not able to read data from 1.10 then data recovery not possible.
1.6 failed on 30th Dec 2017 but no one replaced it.
Hope this helps!
Regards
Subhajit
If you feel this was helpful please click the KUDOS! thumb below!
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I work for HPE
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12-06-2018 09:54 AM
12-06-2018 09:54 AM
Re: SAN (P2000 G3 iSCSI) Vdisk Raid5 offline
it s not working :
# trust enable
Success: Command completed successfully.
# trust vdisk vd01
Error: Command failed.
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12-06-2018 09:57 AM
12-06-2018 09:57 AM
Re: SAN (P2000 G3 iSCSI) Vdisk Raid5 offline
Is 1.10 now detected by controller?
As told you before there are multiple drive having issue which will not allow to recover the vdisk
You can log support case with HPE if they can recover
Hope this helps!
Regards
Subhajit
If you feel this was helpful please click the KUDOS! thumb below!
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12-06-2018 09:59 AM
12-06-2018 09:59 AM
Re: SAN (P2000 G3 iSCSI) Vdisk Raid5 offline
Okay, i'll check it physically tomorrow because i try to solve the problem remotly
Thank you so much
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12-06-2018 10:03 AM - last edited on 06-24-2021 07:24 AM by Ramya_Heera
12-06-2018 10:03 AM - last edited on 06-24-2021 07:24 AM by Ramya_Heera
Re: SAN (P2000 G3 iSCSI) Vdisk Raid5 offline
Please don't run trust command without drive 1.10 back online again otherwise no way you can recover data.
Hope this helps!
Regards
Subhajit
If you feel this was helpful please click the KUDOS! thumb below!
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12-07-2018 07:01 AM
12-07-2018 07:01 AM
Re: SAN (P2000 G3 iSCSI) Vdisk Raid5 offline
Its working now , Fingers Crossed for the reconstruction
show vdisks
Name Size Free Own Pref RAID Disks Spr Chk Status Jobs Job% Serial Number Drive Spin Down
Spin Down Delay
----------------------------------------------------------------------------------------------------------------------------------------
vd01 9991.8GB 0B A A RAID5 11 0 64k CRIT RCON 1% 00c0ff12ada20000bb95d25900000000 Disabled
0
----------------------------------------------------------------------------------------------------------------------------------------
Success: Command completed successfully.
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12-07-2018 07:51 AM
12-07-2018 07:51 AM
Re: SAN (P2000 G3 iSCSI) Vdisk Raid5 offline
Hello,
I highly recommend you take an immediate backup of the data. With the multiple drive failure scenario you have described the chances that reconstruction will complete successfully are extremely small. While you have access to the data, please back it all up! You will need to verify the data is valid but at least if you have a backup you can restore valid data if the reconstruction fails.
Be aware - if the reconstruction fails and the vdisk goes offline again, using trust will likely cause data integrity issues.
Cheers,
Shawn
I work for Hewlett Packard Enterprise. The comments in this post are my own and do not represent an official reply from HPE. No warranty or guarantees of any kind are expressed in my reply.
I work for HPE