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12-09-2018 03:04 AM
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12-09-2018 10:32 AM
12-09-2018 10:32 AM
Re: how i can download firmare for san storage hp p2000 msa
hi
this is the site for MSA firmware
https://h41111.www4.hpe.com/storage/msafirmware.html
but you need an active contract attached to your HPE passport acount
to download
Regards
give a KUDO if this helps
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12-10-2018 03:18 AM
12-10-2018 03:18 AM
Re: how i can download firmare for san storage hp p2000 msa
i cant download firmware.i stuck this step
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12-10-2018 07:49 AM
12-10-2018 07:49 AM
Re: how i can download firmare for san storage hp p2000 msa
Hello,
The MSA arrays require you to link the Serial Number to an active Support contract. You can find more information and how to steps here: https://support.hpe.com/hpsc/doc/public/display?docId=emr_na-c05351364
Once you entitle your array you can find the current MSA firmware here: https://h41111.www4.hpe.com/storage/msafirmware.html
Cheers,
Shawn
I work for Hewlett Packard Enterprise. The comments in this post are my own and do not represent an official reply from HPE. No warranty or guarantees of any kind are expressed in my reply.
I work for HPE
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12-11-2018 01:44 AM
12-11-2018 01:44 AM
Re: how i can download firmare for san storage hp p2000 msa
in this field i inserted Serian number and Part number but it didnt work.what should i insert and where i should get it?
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12-11-2018 02:01 AM
12-11-2018 02:01 AM
Re: how i can download firmare for san storage hp p2000 msa
HPE stopped giving firmware/driver free of cost. They modified their policy and according to that if you don't have valid support contract with HPE then you can't download firmware for this device. Please find the link to get more details on this,
https://support.hpe.com/hpsc/doc/public/display?docId=c04055475
Hope this helps!
Regards
Subhajit
If you feel this was helpful please click the KUDOS! thumb below!
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I work for HPE
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12-12-2018 03:53 AM
12-12-2018 03:53 AM
Re: how i can download firmare for san storage hp p2000 msa
i just have serial number and product number but this page want me SAID and SAR . how should i get these? pla help me
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12-12-2018 07:21 AM
12-12-2018 07:21 AM
Re: how i can download firmare for san storage hp p2000 msa
Hello,
As mentioned previously, you need to link your array to a service agreement. Once that is done you will have the SAID and SAR.
Cheers,
Shawn
I work for Hewlett Packard Enterprise. The comments in this post are my own and do not represent an official reply from HPE. No warranty or guarantees of any kind are expressed in my reply.
I work for HPE
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12-12-2018 07:34 AM
12-12-2018 07:34 AM
Re: how i can download firmare for san storage hp p2000 msa
It seems your MSA not having any valid support coverage with HPE otherwise you should know what is Support Agreement ID (SAID) and Support Account Reference (SAR)
You can search your Proof of Purchase (POP) document as well and look for SAID or SAR information if you have bought before and now for some reason misplaced it.
Please find the link and contact HPE sales to buy HPE Support or related service to get SAID or SAR if you don't have it,
https://www.hpe.com/in/en/buy-parts-products.html
Hope this helps!
Regards
Subhajit
If you feel this was helpful please click the KUDOS! thumb below!
***********************************************************************************
I work for HPE
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12-19-2018 12:29 PM
12-19-2018 12:29 PM
Re: how i can download firmare for san storage hp p2000 msa
it means theres no way i can download hp san firmware without said ?