hpEVA VSS Hardware Provider error

[BR838115]

We just bought a new SAN an HP EVA 6000 and I'm working on it to use VSS Backup with Backup 10D (10.1). Unfortunately the VSS Backup works well the first time (after a reboot) but the next ones fails.
We installed the 3 recommended post SP1 hotfixes regarding VSS.
We're using hpEVA VSS HW Provider 3.1 with our SAN EVA 6K. The first snapshot works well. The next ones failed with these errors :

Event Type: Error
Event Source: hpEVA VSS Hardware Provider
Event Category: None
Event ID: 2051
Date: 01.11.2005
Time: 14:33:03
User: N/A
Computer: GESBK2
Description:
:Unknown exception



Event Type: Error
Event Source: hpEVA VSS Hardware Provider
Event Category: None
Event ID: 2051
Date: 01.11.2005
Time: 14:33:03
User: N/A
Computer: GESBK2
Description:
:CHPException occurred



Event Type: Error
Event Source: hpEVA VSS Hardware Provider
Event Category: None
Event ID: 2051
Date: 01.11.2005
Time: 14:33:03
User: N/A
Computer: GESBK2
Description:
: {--} Returns



Event Type: Error
Event Source: VSS
Event Category: None
Event ID: 12293
Date: 01.11.2005
Time: 14:33:03
User: N/A
Computer: GESBK2
Description:
Volume Shadow Copy Service error: Error calling a routine on the Shadow Copy Provider {21e5ab69-9685-4664-a5b2-4ca42bddb153}. Routine details Routine ImportSnapshotSet failed with 0x80042306 .

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 2d 20 43 6f 64 65 3a 20 - Code:
0008: 43 4f 52 53 4e 50 53 43 CORSNPSC
0010: 30 30 30 30 32 30 35 38 00002058
0018: 2d 20 43 61 6c 6c 3a 20 - Call:
0020: 43 4f 52 53 4e 50 53 43 CORSNPSC
0028: 30 30 30 30 31 39 37 38 00001978
0030: 2d 20 50 49 44 3a 20 20 - PID:
0038: 30 30 30 30 37 30 39 36 00007096
0040: 2d 20 54 49 44 3a 20 20 - TID:
0048: 30 30 30 30 30 39 34 34 00000944
0050: 2d 20 43 4d 44 3a 20 20 - CMD:
0058: 43 3a 5c 57 49 4e 44 4f C:\WINDO
0060: 57 53 5c 53 79 73 74 65 WS\Syste
0068: 6d 33 32 5c 76 73 73 76 m32\vssv
0070: 63 2e 65 78 65 20 20 20 c.exe
0078: 2d 20 55 73 65 72 3a 20 - User:
0080: 4e 54 20 41 55 54 48 4f NT AUTHO
0088: 52 49 54 59 5c 53 59 53 RITY\SYS
0090: 54 45 4d 20 20 20 20 20 TEM
0098: 2d 20 53 69 64 3a 20 20 - Sid:
00a0: 53 2d 31 2d 35 2d 31 38 S-1-5-18

Thank you again for your help,

Xavier

[Geetha Aparna]

The import operation (LocateLuns API) actually presents the shadow copy created to the local host, fails with the above error as the VSS Hardware Provider is unable to find the HAB port WWNs of the host. This is needed to present the shadow copy LUN to the obtained host WWN. One suggestion is if you could download the MS utility fcinfo -

http://www.microsoft.com/downloads/details.aspx?FamilyID=73d7b879-55b2-4629-8734-b0698096d3b1&displaylang=en

This utility initializes the HBA API and also displays the details of the HBA present in the host.
This helps to check if HBAs are detected, also please run this utility couple of times and then try to perform the VSS back up operation. It should work fine.

[Charles Law]

Dear All,

We recevie the same error on our New EVA 4400 Storage array , we also try on Backup Exec 12.5 ADBO and Windows 2008 Enterprise Disk shadow but seems we not lucky enough

we are not using FC HBA becuase we only have MS iSCSI initator on our proudction Enviornment.

Thanks you for your reply !

Best REgards
Charles Law