msa G3 problem config

[sadeghalmahdi]

hi

i want config a MSA G3 FC SAN but have a problem

when i turn on a  SAN 16 Hard drive LED is green but 8 hard drive is amber

and in the SMU i dident see any this 8 drive

how config this SAN

[Mark Matthews]

Have the 8 drives ever been used in anything else?
They might still have a config on them...

Do the drives show up as LEFTOVER in SMU or do you not see them at all?

[sadeghalmahdi]

i inserted a 24 hard drive in MSA for First one and when i turn on this san even 16 hard Disk is recognize in SMU and 8 HARD Disk is amber .i change a plase this hard dirive with other and no happen.just change plase amber hard

no see this drive in anything and no any data or config

do i spechialist config???

[Mark Matthews]

Are the 8 drives supported in the MSA?

What are the part numbers?

[sadeghalmahdi]

yes supported

i change a green hard with a amber and work correctly

all the hard Drive is the same part number

[Mark Matthews]

Sounds like you might have a problem with the backplane on the last 8 slots then.

I'd raise a warranty case with HP...

Thanks,

Mark...

[sadeghalmahdi]

no any problem because first this 8 drive distributed in 24 slot i reject and reconfigure with 16 slat and inserted 8 drive in 8 last module

[BhavnishK]

Hi,

As you have already checked by swapping the hadrdrive with others which are working fine and those drives lit up gree in last 8 slots also then its not the problem with drives. its with backplane.

Also what is the status if you put last 8 amber drives in first 16 slots? Does they still remain amber or gree?

[sadeghalmahdi]

restart a both controller but all of this 8 drive is amber

[sadeghalmahdi]

insert a 8 drive in slot 1 but is amber