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тАО12-08-2005 02:14 PM
тАО12-08-2005 02:14 PM
I'm trying to troubleshoot some issues with a Windows 2003 server that's using MSA-1000 storage. It's an exchange 2003 server that clients reporting freezing for seconds a few times a day. The only suspect event log entries on the Windows side is:
15 The device, \Device\Scsi\symmpi1, is not ready for access yet.
11 The driver detected a controller error on \Device\Harddisk1.
These occur about 30 times in a row, twice a day. I've correlated this with backup times etc, the only clues I have is 9.00 is about peak time and 4.30 is around the time our exchange backups kick off.
I'm wondering how to troubleshoot this problem?
Solved! Go to Solution.
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тАО12-08-2005 02:33 PM
тАО12-08-2005 02:33 PM
Re: symmpi errors on Windows 2003 using MSA-1000 LUNS
1: 1.8g 770m 0 0 0 0 0 121k 0 0 36 5 0 0
2: 2.2m 1.1m 0 0 0 0 0 125k 0 0 242 6 0 0
36 and 242 respectively. Is this a concern? The other two hosts connected to the same MSA only log 1 and 2 respectively.
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тАО12-08-2005 05:52 PM
тАО12-08-2005 05:52 PM
Re: symmpi errors on Windows 2003 using MSA-1000 LUNS
About the switch errors...
any QLogic adapters (e.g. FCA2214/DC) in use?
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тАО12-08-2005 05:59 PM
тАО12-08-2005 05:59 PM
Re: symmpi errors on Windows 2003 using MSA-1000 LUNS
QLogic PCI to Fibre Channel Host Adapter for QLA2340 :
Firmware version: 3.03.08, Driver version 7.04.00
kim
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тАО12-08-2005 06:19 PM
тАО12-08-2005 06:19 PM
Re: symmpi errors on Windows 2003 using MSA-1000 LUNS
Unfortunately, the adapter spits out nonsense when the driver is not loaded. HP has a advisory which describes what jumper on the adapter to move in order to turn off the laser if that is a problem.
I would check if the errors increase while the server is running the operating system.
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тАО12-08-2005 06:25 PM
тАО12-08-2005 06:25 PM
Re: symmpi errors on Windows 2003 using MSA-1000 LUNS
I'm trying to determine - Could these link sync errors be causing the OS to hang?
Note the Windows server is actually a virtual machine, running on VMWARE ESX...
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тАО12-08-2005 07:04 PM
тАО12-08-2005 07:04 PM
SolutionI would first check if the sync errors occur while running the system.
What OS are you talking about? ESX server or Windows 2003 in the VM?
Have you already taken a look into the VMware logfiles for the kernel and the VM?
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тАО12-08-2005 07:09 PM
тАО12-08-2005 07:09 PM
Re: symmpi errors on Windows 2003 using MSA-1000 LUNS
Yes it's ESX - one of three ESX hosts connected to the same MSA-1000. The whole environment is very light, not too many VMs running. I've spent the last couple of days looking into the vmkernel logs, /proc nodes etc - and nothing untoward is logged regarding excessive HBA queue lengths and the like. Hence why I'm now looking into the MSA-1000 itself....
thanks for your help - I'll look into this advisory...
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тАО05-17-2006 05:10 PM
тАО05-17-2006 05:10 PM
Re: symmpi errors on Windows 2003 using MSA-1000 LUNS
more info:
http://www.vmware.com/community/thread.jspa?messageID=399737се╣