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unidentifiable diskdrive

 
CA1177891
Occasional Visitor

unidentifiable diskdrive

Our EVA5000 gives the error: diskdrive in this bay is unidentifiable.
Under disk enclosure is a bay that gives that error, while there is a disk in that bay.
Replacing the diskdrive is not a solution.
7 REPLIES 7
Uwe Zessin
Honored Contributor

Re: unidentifiable diskdrive

What do you mean by 'Replacing the diskdrive is not a solution'? Is that not acceptable to you or did you try it and it didn't work?

I haven't seen that message before, but it is possible that the backplane of the disk drive enclosure is damaged - suggest you log a call with your service provider for detailled analysis.
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CA1177891
Occasional Visitor

Re: unidentifiable diskdrive

I mean that after replacing the diskdrive (put it in and out) didn't change anything.
I found out that the tabs Code load and Locate (see attachments tabs01.jpg and tabs02.jpg) are missing.
CA1177891
Occasional Visitor

Re: unidentifiable diskdrive

attachment picture tabs02.jpg
Uwe Zessin
Honored Contributor

Re: unidentifiable diskdrive

Oh, I see. What type of disk drive is it and what firmware version are you running? It is possible that you need to upgrade VCS.
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CA1177891
Occasional Visitor

Re: unidentifiable diskdrive

We use 72.8GB Fibre Channel 10K diskdrives and Firmware 3.010
Uwe Zessin
Honored Contributor

Re: unidentifiable diskdrive

Interesting - it should work...
Have you tried this disk drive in another bay? Can you compare its modell number with other disk drives in this EVA? I assume you have more 72GB disk drives. Can you try yet another disk drive in this bay?
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CA1177891
Occasional Visitor

Re: unidentifiable diskdrive

I've made a call to our service provider for detailled analysis; it had to do with a defect diskdrive. So the problem is solved now. Thanks.