Openmail user not recieving password warning emails

[Tony Kuehn]

We are running Openmail 5.1 and have a user connecting with Outlook, however, he does not receive warning emails when his password is about to expire. We do have the option "UAL_PWD_WARNING_DAYS=7" set in /var/opt/openmail/sys/general.cfg. Other users are using CCmail and they do receive the warning emails.
Please provide any info/insight. Thanks!!

[Steven E. Protter]

Diagnostic step 1.

Take a look at the logs(mail.log?) and see if the messages are even being sent.

You may see that the messages are being bounced by the Exchange Server or some relay server between you and your users.

SEP

[Mick Kearney]

Tony,

is there a file for this user in ~openmail/sys/user.cfg with the line "UAL_PASSWORD_AGED=ignore" set?
Does the password actually expire?

If the user reverts to CCMail does the same problem persist?
Not sure if the messages will show up in the audit log (~openmail/logs/audit). May be worth checking the event log shortly after the user logs in for the first time that day (omshowlog -p 10 -l 11).

Mick