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HP Server Updates Catalog - CIM_SoftwareIdentity Query Failure

RHamilton
Occasional Visitor

HP Server Updates Catalog - CIM_SoftwareIdentity Query Failure

In testing we have run into an issue after installing the 8.20A Product Support Pack. The scanning mechanism fails for firmware updates. It is trying to query CIM_SoftwareIdentity to check for the compliance state of the firmware updates. When the query against this class runs with one of the filters set, via Automatic update scan or manually via wbemtest, it throws an error 8004100C (Not Supported). Prior to the 8.20A PSP installation the query against the class was working fine as well as firmware scans and deployment. Afterwards the scanning of the firmware updates started failing. Any information or just confirmation if anyone else may be seeing this would be appreciated.
2 REPLIES
Stuart Cain
Frequent Advisor

Re: HP Server Updates Catalog - CIM_SoftwareIdentity Query Failure



We have seen a similar problem in PSP 8.20 and would like to confirm you are having the same issue. Can you send an e-mail to the support email address for the HP Server Updates Catalog at: SMSIntegrationPack.Support@hp.com.

Please include the following information in your email:
⠢ Microsoft® Windows® operating system version and patch levels
â ¢ HP server type and models
â ¢ Screen prints of any error messages received
â ¢ Detailed description of the problem


Stuart Cain
HP Program Manager
RHamilton
Occasional Visitor

Re: HP Server Updates Catalog - CIM_SoftwareIdentity Query Failure

Thanks for the response I will gather the information and send it on its way.