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ProLiant Server OS Deployment for Configuration Manager fails during install

 
Bigbird_1
Advisor

ProLiant Server OS Deployment for Configuration Manager fails during install

Trying to upgrade "HP ProLiant Server OS Deployment for Configuration Manager 2007" which is included with "HP Insight Control for Microsoft System Center 6.2" and during the upgrade installation, it fails and rolls back the install. The log reports the following:

Failure while processing SCCM objects.
======================================================
3/15/2011 10:09:34 AM :: Integration Kit version [1.30.1.15826], Dated [9/21/2010]
3/15/2011 10:09:34 AM :: configFile parameter was: E:\Program Files (x86)\Microsoft Configuration Manager\AdminUI\XmlStorage\Extensions\bin\Deployment\HP\ProLiant\setup\Upgrade_310_860_BootImage.xml
MSI (s) (B8!E8) [10:09:38:935]: Closing MSIHANDLE (88) of type 790531 for thread 5864
MSI (s) (B8!E8) [10:09:38:935]: Creating MSIHANDLE (89) of type 790531 for thread 5864
1:

===[ RETURN CODE = 1001 ]===

Does anyone have any idea how to get this upgrade to work? My OS is 2008 x64 (non-R2), SCCM is R2 SP2. Currently i'm running HP OSD version included with Insight Control 6.0 and want to go to 6.2.
1 REPLY
Bigbird_1
Advisor

Re: ProLiant Server OS Deployment for Configuration Manager fails during install

After trying multiple hotfixes that seemingly failed over the past few days, I stumbled upon part of the reason for subsequent failures...

\Program Files (x86)\Microsoft Configuration Manager\AdminUI\XmlStorage\Extensions\bin\Deployment\HP\ProLiant\setup\_installer.log

Specifically this part in the log:

RunExe: Running command line: C:\Program Files\Windows AIK\Tools\x86\imagex.exe /mountrw "E:\Program Files (x86)\Microsoft Configuration Manager\OSD\Lib\BootImages\HP\x86\temp.wim" 1 "E:\Program Files (x86)\Microsoft Configuration Manager\OSD\Lib\BootImages\HP\x86\temp"

RunExe: Process started.

ImageX Tool for Windows
Copyright (C) Microsoft Corp. All rights reserved.
Version: 6.1.7600.16385

Mounting: [E:\Program Files (x86)\Microsoft Configuration Manager\OSD\Lib\BootImages\HP\x86\temp.wim, 1] -> [E:\Program Files (x86)\Microsoft Configuration Manager\OSD\Lib\BootImages\HP\x86\temp]...
[ 0% ] Mounting progress

Error mounting image.

The user attempted to mount to a directory that already contained a mounted
image. This is not supported.

RunExe: Process ended with exit code [2]

Resolution: I ran the command imagex /unmount [path to mounted temp folder]

Reran the HP installation and it went through perfectly this time. However, I still feel at least one of the following three hotfixes were necessary (which caused the process to fail in the first place):

KB979492
KB2213600
KB978754

I had actually applied all three along the way, but the installation kept failing due to the image issue. I would suggest trying one hotfix at a time while also making sure the image is unmounted each time the install fails (since the rollback doesn't appear to unmount the image automatically).