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SCOM07 Proliant MP troubleshooting

 
curtmcgirt
Advisor

SCOM07 Proliant MP troubleshooting

hp proliant MP running on win2003 agent.

scom 2007 alert view shows power supply failed.

agent's hp system management home page also shows power supply failed.

but

scom 2007 state view shows computer object green

scom 2007 diagram view shows power supply green

scom 2007 health explorer shows power supply green with zero state changes.

???
6 REPLIES
Stuart Cain
Frequent Advisor

Re: SCOM07 Proliant MP troubleshooting



We would want to see more the details of the issue. Would you please send an email to the following address:

MOMIntegrationPack.Support@hp.com.

Please include the following information in your email:
⠢ Microsoft® Windows® operating system version and patch levels
â ¢ HP server type and models, PSP version, indicate SNMP or WBEM instrumetation

â ¢ Screen prints of any error messages received
â ¢ Detailed description of the problem
Mike Wesling
Occasional Visitor

Re: SCOM07 Proliant MP troubleshooting

Was this issue ever resolved? We are experiencing a similar problem and have not been able to solve it.
curtmcgirt
Advisor

Re: SCOM07 Proliant MP troubleshooting

i sent an email or two to the address suggested but never got a response.

the day after this issue occurred, i went back into the health explorer for the power supply, and at that time it DID show state changes during the time the original alert was active.

so, no, i don't know what caused the disconnect, or the delay in the state change appearing in health explorer. very odd.
Stuart Cain
Frequent Advisor

Re: SCOM07 Proliant MP troubleshooting

Alerts show up in about 5 minutes after the event occurs. State changes may take 15 minutes, so itâ s possible you will see the Alert and not see an immediate state change.
Stuart Cain
Frequent Advisor

Re: SCOM07 Proliant MP troubleshooting

I will check with Support to see if they saw your email
curtmcgirt
Advisor

Re: SCOM07 Proliant MP troubleshooting

this was more like an hour or two, at least. i don't know because i stopped continuously looking. the "down" alert had been active for about 30 minutes when it was brought to my attention, and there were no state changes then, and no state changes after i had enough time to post this problem in several forums. when is the next version of the proliant MP coming out? will it be better at closing alerts when monitored states go back to green?