Battle with Partner Ready Certification and Learning

[BrenoAbreu]

Hello Everyone,

I work with HPSM and want to take another HP certification. I changed my job last year and lost my access to my former e-mail company which I was using to accest the certification portal. I tought it would not be a problem since I have my HP Learner ID.

I opened a request to register myself with my new corporate company and since August,19th I'm exchanging e-mails with "Partner Ready Certification and Learning Specialist" withouth any progress... I'm afraid that either one of us are drunk and/or we are not speaking the sama language.... Anyone can help me?

Bellow you can find the exchange of the e-mail from the newest to the oldest..

-------

From: Certification and Learning - Training Registration <cltraining.registration@hpe.com>
To: Breno Henrique xxxxx
Date: 09/08/2016 07:09 AM
Subject: RE: Customer Registration AR(TD)

Hi Breno,

Please Register as Partner else you will have limited access to The Learning Center and will not be able to access partner restricted material.

If you require access to partner restricted material and believe your company is an HPE Partner, then you will be required to go back to the below site and register again.

Partner Registration Link: https://partner.hpe.com/web/upp-ww/registration

NOTE: The attached guide can be used as a reference, in case you choose to register again under the partner option.

Regards,
Archana
Partner Ready Certification and Learning Specialist

Partner Ready Certification and Learning
Optimal IT skills to accelerate business performance
On the web: www.certification-learning.hpe.com

--------


From: Breno Henrique H Bicalho De Abreu [mailto:breno.abreuxxxxxx]
Sent: Wednesday, September 07, 2016 1:05 PM
To: Certification and Learning - Training Registration <cltraining.registration@hpe.com>
Subject: RE: Customer Registration AR(TD)

Hello Archana,

I don't have access to the e-mail breno.abreu@xxxx. This e-mail was mine but I left the company xxxx.com.br

I would like to create a new account with my e-mail: breno.abreu@xxxx and maintain my certification. Please, do whatever it's need to perform this action.

Thanks in advance.
Regards,

----------------

From: Certification and Learning - Training Registration <cltraining.registration@hpe.com>
To: Breno Henrique H Bxxxxxx
Cc: "breno.abreu@gmail.com" <brenoxxxx>
Date: 09/07/2016 04:30 AM
Subject: RE: Customer Registration AR(TD)

Hi Breno,

Will you confirm that you want to retain the same Email and country as Brazil and will not update anything on that or would you like us to create a new profile under diff region and will link all your certifications and learning to the new Learner ID?
Please confirm.

Regards,
Archana
Partner Ready Certification and Learning Specialist
Partner Ready Certification and Learning
Optimal IT skills to accelerate business performance
On the web: www.certification-learning.hpe.com

From: Breno Henrique H Bicalho De Abreu [mailto:breno.abreu@xxxxx]
Sent: Monday, September 05, 2016 12:54 PM
To: Certification and Learning - Training Registration <cltraining.registration@hpe.com>
Cc: breno.abreu@xxxx
Subject: RE: Customer Registration AR(TD)
Strange limitation for a Word Company. But no problem, bind my account with Brazil region. It didn't change anything for me and I need to preserve my history education because I want to take a certification test that requires my previous certification.

I'm the same person. I'm only works for one Poland branch of company at the moment, there is no reason to start my education from the beginning.
Regards,

Breno Abreu
Advisory Product Owner - HPSM

-----

From: Certification and Learning - Training Registration <cltraining.registration@hpe.com>
To: Breno Henrique H Bxxxxx, "breno.abreuxxxx" <breno.abreuxxxxx>
Date: 09/05/2016 09:03 AM
Subject: RE: Customer Registration AR(TD)

Hi Breno,

Please note, your previous learning account is under Country “Brazil”, on the registration below you are looking for access under Country “Poland”. We would not be able to link on update your account since the accounts are of two different Regions.

We will have to create a new HPE account under country Poland. Please confirm.

Regards,
Theresa D
Partner Ready Certification and Learning Specialist
Partner Ready Certification and Learning
Optimal IT skills to accelerate business performance
On the web: www.certification-learning.hpe.com

-------

From: Breno Henrique H xxxxx
Sent: Sunday, September 04, 2016 4:06 AM
To: Breno Henrique H Bicalho De Abreu <breno.abreu@xxxxxx>; breno.abreu@xxxxx; Certification and Learning - Training Registration <cltraining.registration@hpe.com>
Cc: Certification and Learning - Training Registration <cltraining.registration@hpe.com>
Subject: Re: Customer Registration AR

Hello Registration Team!

Did you receive my last email? How the registration js going?

Regards,
Breno Avreu

------------------------------

On 22 Aug 2016, 11:11:42, breno.abreu@xxxx wrote:

From: breno.abreu@xxxxx
To: cltraining.registration@hpe.com
Cc:
Date: 22 Aug 2016 11:11:42
Subject: RE: Customer Registration AR
Hello,

The e-mail breno.abreu@xxxx.com.br was mine, from my former employer.

I left the company last year and don't have more access to this e-mail. Now I work for xxxx and want to take another certification. This is why I would like to change my HPE Learner ID to my new professional e-mail: breno.abreu@xxxx or to my personal e-mail (better for me): breno.abreu@xxxx.

Thanks for the quick answer!
Regards,

Breno Abreu
Advisory Product Owner - HPSM

--------------------------

From: Certification and Learning - Training Registration <cltraining.registration@hpe.com>
To: Breno Henrique H Bicalhoxxxx
Date: 08/22/2016 10:38 AM
Subject: RE: Customer Registration AR

Hi User,

On our basic validation on your details provided below, we found a profile with email address with the similar details as yours.

Could you please confirm whether the below mentioned email address belongs to you?

breno.abreu@XXXXX

We will further proceed with the request based on your confirmation.

Regards,
Archana
Partner Ready Certification and Learning Specialist
Partner Ready Certification and Learning
Optimal IT skills to accelerate business performance
On the web: www.certification-learning.hpe.com

------------------------------

From: HPE Partner Ready Certification and Learning - Training Registration [mailto:CLTraining.registration@hp.com]
Sent: Friday, August 19, 2016 5:57 PM
To: CLTraining.registration@hp.com
Subject: Customer Registration

A registration request has been submitted!

Here is the submitted information:

Citizenship verification: I am NOT a citizen of ( Cuba, Iran, North Korea, Syria, Sudan )

Salutation:

Full name in English: Breno Henrique Bicalho de Abreu

First name (Given): Breno Henrique

Last name (Family): Bicalho de Abreu

Job title:

Email address: XXX

Retype email address: XXXX

Work phone number:

Work fax number:

Mobile phone number: XXXX

Region: EMEA

Country of business: XXX

Preferred language: English

Referring friend's email address: XXX

Previous participant in our certification program: Yes

Previous HPE Learner ID: XXXX

Business country: XXX

Business company name: XXX

Business address line 1: XXX

Business address line 2:

Business city/town: XXX

Business province/state: XXX

Business postcode/zipcode: XXX

Contact same as business: Yes

Contact country: Poland

Contact address line 1: XXX

Contact address line 2:

Contact address line 3:

Contact city/town: XXX

Contact province/state: XXX

Contact postcode/zipcode: XXX

Privacy choice by email: Yes

Privacy choice by phone: No

Privacy choice by postal mail: No

Privacy choice by fax: No

Privacy choice by SMS: Yes

[karlkovacs]

Here are the instructions for switching your association to your new employer.

Certificates follow you and are in your name.

Once you start at your new employer, you can transfer your certifications over.

Instructions can be found here. 

http://h30499.www3.hp.com/t5/HP-ExpertOne-Forum-Knowledge/Transfer-Smart-Portal-account-to-a-new-employer/ta-p/6261001