Pearson VUE payment issues

[DanielGurgel]

After trying to pay for the HPE2-W07 exam, the pearson Vue website redirected me to the home page and when I try to access the exam page again it shows a profile error or invalid payment as shown in the image below, has anyone been through this or know how should i proceed, i have already tried to speak to the pearson vue team but they do not respond and the HPE team asks me to look for pearson vue.

the picture shows the following message --> ( The action you requested could not be performed. This may be related to the entry of your personal information or payment. Please contact customer service for assistance. Telephone numbers can be found at pearsonvue.com/contact.  )

https://ibb.co/0FZqs18 

[Janet_Lehr · Accepted solution]

Hello Daniel,

this issue can be sent to the Certification & Learning support desk. We will work with Pearson VUE to resolve the propblem.  The support desk link is on our program website  https://certification-learning.hpe.com/TR/ .   I recommend that you bookmark this site. 

Or click here is the direct link to our help desk:   https://certification-learning.hpe.com/TR/contact.html 

we apologize for this inconvenience

Janet  (HPE Global Certification Exam Manager)

[DanielGurgel]

Thanks Janet, I managed to get in touch with the technical team at perason vue and they solved my problem, it was some kind of blockade. thanks for your attention i will mark the topic as solved.

[Ihaqueit]

Better to purchase exam coupon.

[JamesT235]

It sounds frustrating to encounter issues with payment on the Pearson Vue website. Since you've already attempted to reach out to both Pearson Vue and HPE teams without success, it might be worth trying to contact Pearson Vue's customer service directly using the telephone numbers provided on their website. They should be able to assist you with resolving the profile error or payment problem you're experiencing.

[Janet_Lehr]

Hello James,

Sorry to hear that you did not get the necessary help. The HPE Certification and Learning website is here https://certification-learning.hpe.com/tr and the support url is https://certification-learning.hpe.com/tr/support .   You can always contact us  with certification-related issues and our team will either resolve it or contact Pearson VUE to investigate.   You will always get a timely response from us.  Thank you.