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Re: DTMF Tones not being recognized by auto attendant

 
nutrie
Advisor

DTMF Tones not being recognized by auto attendant

Analog Line Card onboard and 3C10114C, V3000, Gateway Chassis running R6_0_64

I have a V3000 system where some inbound calls answered by the AA and the caller enters a 3 digit extension not all the DTMF are NOT recognized (about 60% of the time)  and the caller is sent to a default extension.  This happens with a handfull of callers.  Caller carriers I have identified: Bell Canada, Time Warner, U-Verse.

 

The Telco for the POTS lines connected to the V3000  is Century Tel.

 

I put a digit collector inline and it collected the correct digits but the TLIM failed to see them all

I also enabled logging and it shows that the TLIM failed to recognize the digit.

 

More:

After a failed call I took a screen shot of the status of the line card port showing DTMF digits and the 1st digit is missing. Another shows the second digit missing.

Incoming 106 126 9204265801 Not Received 16 Mu-Law

here the caller dialed 126 and a digit collector captured 126 but the TLIM only shows 16 (see attachement)

Incoming 74 126 9204265801 Not Received 16 Mu-Law

Incoming 2 643 9204706688 Received ADPCM

Incoming 106 126 9204265801 Not Received 16 Mu-Law

Incoming 88 126 6785288812 Not Received 126 Mu-Law

Incoming 29 643 9204706688 Received 166 ADPCM

.

 

Note to self:

I had another system with this a while ago and the workaround was to replace the card with an old style 3c10114

Would RTP payload type have anything to do with this? maybe?

Some anecdotal testing results

тАв Listened to entire greetingтАж pressed 126 and it worked fine.

тАв As soon as the greeting startedтАж pressed 126 and it did NOT work.

тАв Listened until the greeting said; тАЬтАжif you know the parties extension you may enter it nowтАжтАЭ pressed 126 and it worked fine.

тАв Listened to; тАЬтАжthank you for calling xxxтАжтАЭ pressed 126 and it did NOT work.

тАв As soon as the greeting startedтАж pressed 1 (wait) 2 (wait) 6тАж and it did NOT work.

тАв Listened to entire messageтАж pressed 126 very fast and it worked fine.

   

 

 

8 REPLIES 8
bosoxfan
Trusted Contributor

Re: DTMF Tones not being recognized by auto attendant

I would upgrade to 6.5.22P03.... there have been a few changes with regard to the 114C cards that may effect your issue.

You will need to upgrade to 6.5.22 (no charge if on 6.0).. .and then add the P03 Patches.. make sure you add both P03 patches, the new vxworks patch and the patch for the pri/analog line cards.

nutrie
Advisor

Re: DTMF Tones not being recognized by auto attendant

where can I get the patches?

bosoxfan
Trusted Contributor

Re: DTMF Tones not being recognized by auto attendant

Patches are temporarily located on ftp.usa.hp.com,

user: nbx123

pass: Welcome2

Install and upgrade to 6.5.22 first.. then install the P03 patches following the release notes.

phone2010
Occasional Contributor

Re: DTMF Tones not being recognized by auto attendant

Tried the user name ad password

does not work

any other user name and password?

thanks

bosoxfan
Trusted Contributor

Re: DTMF Tones not being recognized by auto attendant

Patches are now put on ftp sites temporarily.

I have placed patch on ftp.usa.hp.com

Login: nbx2010

pass: Fall2010 (case sensitive)

 

They are located in the P03 patch folder and will be there for the rest of this week then deleted.

jockmcgonzo
Occasional Visitor

Re: DTMF Tones not being recognized by auto attendant

Hi,

 

It looks like i'm having the same issue, as soon as i try to ring from my iphone instead of one of the 3com handsets my tones aren't recognised.

 

Most of the people that ring in time out through to the receptionist because their tones also aren't recognised.

 

Could i also have access to the P03 file (assuming you think it would help.)

 

Thanks

bosoxfan
Trusted Contributor

Re: DTMF Tones not being recognized by auto attendant

hi.

6.5.22 releases and the P03 patches are now temporarily located on

ftp.usa.hp.com

user: nbx12345

Login: Winter11 (case sensitive)

Install 6.5.22 first, then install the 6.5.22P03 patch per the readme release notes.

digwits
Occasional Visitor

Re: DTMF Tones not being recognized by auto attendant

Hi, I'm having the same issue, login is not working, can you reactivate?

We are on 6.0.63.