Desktop Assistant has to be restarted

[bosoxfan_1]

HI.

I am using the Desktop Call Assistant.. I start it up and everything is fine.. however, if I do not use it for 20 or 30 minutes, then it will not work anymore.



I have to kill it and restart it. .then it will work again as long as I am using it .. however, if I go to lunch, it will not work again and I have to restart it.



any ideas???

[connector]

Hi

You don't say if your PC is on the same subnet as the NBX or not... check if it is or not.

If it is not, then is there a router or firewall between you and the NBX?? could be something

is killing the TCP connection

[bosoxfan_1]

Thank you for the help.



PC is on a different subnet from the NBX..



I found out that, although they told me there is just a router between us, there is a Sonic Firewall. The firewall was set to kill unused TCP connections after 15 minutes !!!

We set it to the maximum of 8 hours and the issue is fixed.

Thank you again for your help.