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тАО10-30-2002 01:11 PM
тАО10-30-2002 01:11 PM
Instant TopTools event on LH3
21142 SCSI ScsiSMART: Device failed: host adapter 1, Target ID 0 and LUN 0
Code Message:One of the devices which was installed in the server can no longer be detected by the SCSIFLT
Then the following message.
21144 SCSI ScsiSMART: Device recovered: host adapter 1, Target ID 0 and LUN 0.
Code Message: This device is now accessible again and/or this device is replaced by an identical device. This message is for information purposes only. No action is necessary.
I have ran the diagnotics listed on the on the 21142 code including drives and SCSI bus and get no errors.
This process repeats itself about every fifteen minutes. Device failed....then...Devise recovered.
What could be wrong?
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тАО02-29-2004 08:42 PM
тАО02-29-2004 08:42 PM
Re: Instant TopTools event on LH3
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тАО03-02-2004 04:48 AM
тАО03-02-2004 04:48 AM
Re: Instant TopTools event on LH3
If you have netraid assistant check the drives status with in Netraid assistant. You can check the hard drives physical status and see if there is any media or non media errors or predictive failure
If you don't have Netraid assistant you can download and install it from this link
http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?locale=en_US&pnameOID=15389&taskId=135&prodTypeId=15351&prodSeriesId=50448&submit.y=0&submit.x=0тМй=en&cc=us
1. Select you Operating System
2. Download the Utility found under "Software Storage Controller"
3. Unzip it to a folder and run the Setup file with in that folder (Pick manage this server only)
Note:
You will be asked to restart the server. If you do not want to do so you can say NO and the Utility will still work.
You can run it by going to Start/Programs/Netraid Assistant/Full Access
Regards
Amha Kassa
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тАО03-03-2004 12:21 AM
тАО03-03-2004 12:21 AM
Re: Instant TopTools event on LH3
A) Make sure ALL bios are up to date including SCSI disk.
B.) Replacement of the SCSI Backplane. This may not be a cheap option if the unit is out of warranty.
HP engineers could never give me an adequate answer for why the LH3 and LC2000 would consistantly do this but usually step A. would resolve 95% of these issues.
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тАО03-03-2004 01:22 AM
тАО03-03-2004 01:22 AM
Re: Instant TopTools event on LH3
'
1. Uninstall existing NetServer agents.
2. Do a Custom install of the latest Netserver agents. This provides the option of unchecking the SCSI Detail Smart Agent.
This allows you to use TopTools without getting the repeating "SCSI ScsSMART device recovered" errors.
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тАО03-09-2004 08:41 PM
тАО03-09-2004 08:41 PM
Re: Instant TopTools event on LH3
Performing the several different checks didn't show up anything, and we have upgraded all the firmwares and bios to the latest version without succes.
Removing the scsi smart & detail agent was the solution however. Since nothing else seems to be wrong, and this particular system will be replaced in a few months anyways, it's a good enough workaround for us.
Regards,
Lex van Haaster
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тАО04-15-2004 02:44 AM
тАО04-15-2004 02:44 AM
Re: Instant TopTools event on LH3
My question is this, for the solution you guys found. above, did your drive lights flash red before you removed the smart detail agent?
Also, where do I find these netserver agents and how do I remove them?
Thanks in advance.
Pat
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тАО04-15-2004 03:39 AM
тАО04-15-2004 03:39 AM
Re: Instant TopTools event on LH3
You can probably get the software from HP's dowload site, or it should be on the cd's that came with the server.
Btw, this event also indirectly caused problems with our software-management-tool, Novadigm's Radia (nowadays HP's Radia), so I am wondering if any of you are using Radia as well?
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тАО04-15-2004 07:15 AM
тАО04-15-2004 07:15 AM
Re: Instant TopTools event on LH3
To uninstall the Netserver agents:
1. In Windows select START - PROGRAMS
2. Look for "HP Server Agents"
3. Selecting this option will display an option to uninstall.
It is recommended to use the Netserver agent uninstall and not the Add/Remove programs from the Windows Control Panel.
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тАО04-25-2004 07:57 PM
тАО04-25-2004 07:57 PM
Re: Instant TopTools event on LH3
MS04-014 (KB837001)
MS04-012 (KB828741)
MS04-011 (KB835732)
Following events showed up every 30 min.
"HP Event Log : ScsiSMART: Device failed: host adapter 0, Target ID 0 and LUN 0. "
"HP Event Log : ScsiSMART: Device recovered: host adapter 0, Target ID 0 and LUN 0. "
Not sure which patch caused this. It happened on both server after the same 3 patchs are applied.