AIO600 System Recovery does not work

[Stevekje]

We have an AIO600. The product number is AG536A. The product number is displayed correctly in the BIOS.

The array config has been deleted and we are trying to restore from the System Recovery DVD. We have both versions of the recovery DVD 1.0 and 1.0.1. Both versions give us the following message when trying to restore - "This Proliant Storage Server Model is not supported by this quick restore DVD"

We have been working with HP support on this for weeks and have not been able to get resolution.

Can anyone help us? Thanks in advance.

[Jon Paul]

Hi Steve,
I'm not sure what is going on. One thing I would like you to try is the latest version of the AiO restore (1.3.0, released Sept '07).
Can you give me the name of your support contact?
Thanks,
Jon Paul

[Stevekje]

Hi Jon,

Our HP support contact is:

Owais Khan
Mon-Fri 11:00am - 7:30pm EST
Online Storage Support Representative

Our case number is 3220152808.

Is it possible to download an image of the latest restore DVD?

[Jon Paul]

Hi Steve,
I can make an FTP site for you. Unfortunately, it takes me as much time to upload (~2hrs) as it will for you to download. I'll respond again with the site.
This site will only be good for a few days.
Thanks for the name. We will back track from this side.
Jon Paul

[Stevekje]

Great! Thank you!

[Jon Paul]

Hi Steve,

Looks like the image is at the site:
FTP Access: ftp://nasforum:Pouches7@hprc.external.hp.com/

Again this site is only available for a few days. (more for future reviews of this thread)

Jon Paul

[Stevekje]

Hi Jon,

I downloaded the image and tried to run the restore. Unfortunately I recieved the same error message. Is there anything else we can try?

Thanks,

Steve