localagent on DL100G2

[Darwin Reiswig]

Has anyone else ever seen this error? I am receiving it regularly on a newly installed DL100G2 server.

Event Type: Information
Event Source: Application Error
Event Category: (100)
Event ID: 1004
Date: 2/2/2007
Time: 7:54:24 AM
User: N/A
Computer: SERVERNAME
Description:
Reporting queued error: faulting application localagent.exe, version 0.0.0.0, faulting module localagent.exe, version 0.0.0.0, fault address 0x00029b2f.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp .
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 6c 6f 63 ure loc
0018: 61 6c 61 67 65 6e 74 2e alagent.
0020: 65 78 65 20 30 2e 30 2e exe 0.0.
0028: 30 2e 30 20 69 6e 20 6c 0.0 in l
0030: 6f 63 61 6c 61 67 65 6e ocalagen
0038: 74 2e 65 78 65 20 30 2e t.exe 0.
0040: 30 2e 30 2e 30 20 61 74 0.0.0 at
0048: 20 6f 66 66 73 65 74 20 offset
0050: 30 30 30 32 39 62 32 66 00029b2f

[peyrache]

could you install Service Release 6.2 and see if problem goes away ?
JYP

[Darwin Reiswig]

SR 6.2 was my first troubleshooting step. This error continued after that was installed.

[Chris Athey]

Hi Darwin, yes seen on two DL100s so far. The source of the error - localagent.exe - is part of the HP Server Managment Systam (SMS) software and removing this app. was enough to stop the error appearing on both servers.

A note of caution - might be a genuine fault that SMS is trying to warn you about and the SMS notification function is failing on sending an email. Installing Service Release 6.2 made a difference on my servers and I now leave SMS installed although I don't touch any settings or set alerts.

My fix came about after discussions with HP Support providing logs files and trying out a number of suggestion. At one stage they recommended running a full server Recovery. I choose not to do this as downtime was not really an option then.

If you have the time I strongly recomend working throughly on getting the DL100 build to the best level you can - it could save a lot of time. At minimum read the customer advisories esp. replacement SATA cable and prepare just in case.


Good luck.

Regards
Chris

[Darwin Reiswig]

I think I may have it fixed. I removed SMS and reinstalled it using the SR 6.2 setup. I'll keep an eye on it to make sure it's gone, but it looks good so far.

[Darwin Reiswig]

Looks like that did not fix it. Anyone have any other ideas?

[peyrache]

post complete eventlogs please
JYP

[Darwin Reiswig]

Application log.

[Darwin Reiswig]

System Log.

[Chrisathey]

Hi Darwin, as suggested earlier removing HP SMS completely will stop the errors appearing. This worked for me on Storage Servers before the 6.2
update was applied.

Another suggestion I have and this has worked on DL100G2 servers running the 6.2 update:
try switching off all snmp and email alerting.

Both of these will provide a quick fix and buy you time to work out the root cause. Either you will identify the hardware/software problem that SMS is trying to warn you about or HP will get round to sorting out the bug in localagent.