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HCL v2.1.0 "Server Start Failed" on Windows 10

 
jhsanchez
Occasional Collector

HCL v2.1.0 "Server Start Failed" on Windows 10

Hi, I've installed HCL_V2.1.0 on Windows 10 machine. When i started the software the message "Server Start Failed" appears. 

This is in the HCL.log file:

[2018-01-03 10:39:19.721000]error:Traceback (most recent call last):
  File "GNS3\Application.pyo", line 708, in run
  File "GNS3\SimwareManager.pyo", line 165, in startServer
  File "GNS3\SimwareManager.pyo", line 107, in __startServerProc
  File "GNS3\SimwareManager.pyo", line 95, in __TestServer
  File "GNS3\Globals\__init__.pyo", line 348, in hcl_debugmsg
  File "GNS3\Globals\__init__.pyo", line 340, in __debugmsg
UnicodeDecodeError: 'utf8' codec can't decode byte 0xf3 in position 90: invalid continuation byte

And this in the HCLUpdate.log

[2018-01-03 10:39:16.803000]info: lang_dir = C:\Program Files (x86)\HCL\Langs
[2018-01-03 10:39:16.806000]info: find qm file
[2018-01-03 10:39:16.821000]info: start HCLUpdate
[2018-01-03 10:39:16.835000]info: finish init
[2018-01-03 10:39:16.835000]error: patch dir isEmpty, close HCLUpdate
[2018-01-03 10:39:16.835000]error: C:\Program Files (x86)\HCL\SimwareClient.exe

I think that is a problem of languaje, mi PC is in Spanish. The version of VirtualBox installed is 5.1.26. And the windows version is Windows10 Home single languaje.

Any help will be apreciated.

 

2 REPLIES
SantoshPG
HPE Pro

Re: HCL v2.1.0 "Server Start Failed" on Windows 10

Hi There,

Please download and run the latest version. Download link  here :- http://www.h3c.com/cn/d_201410/842486_30005_0.htm

if I have helped please give Kudos

 

Thank you,
I am an HPE employee
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davidfabry
Occasional Advisor

Re: HCL v2.1.0 "Server Start Failed" on Windows 10

I figthed MONTHS with HCL, testing any tips I found with no results at all. I gave up, I was trully frustrated add angry due to the lost time ... a few days ago I tried to install HCL in a Windows Server VM just installed .(English) ...for my suprise all the process ran smoothly and voilà ...HCL up and running with no troubles at all. I hope to help you. I'm not 100% sure rigth now but once you have the Windows Server English version up and runnig run the installation program as Administrator, just in case. Good luck !! please feel free to contact me in case of any addictional details.

David Fabry