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HELP CONFIGURING THE DELL MONITOR RESOLUTION

Reggie Bautista
Occasional Advisor

HELP CONFIGURING THE DELL MONITOR RESOLUTION

I have a dell monitor that i couldn't configure to a True Color quality. When I click on the down arrow to show the Color Quality, I don't have a choice but to pick the only one available which is 16 (bit) only. How do I get the 32 bit and the True color quality to show under monitor Settins? I have other monitors of exactly the same brand and they do show all three qualities (16 bit),(32 bit), and (True color). I thought about the drivers, but the I think the drivers have nothing to do with it, eventhough they might. I check them and they seem to be working fine. What else? Thank YOu in advance....Reggie Bautista
19 REPLIES
Roger Faucher
Honored Contributor

Re: HELP CONFIGURING THE DELL MONITOR RESOLUTION

Reggie:

The video card determines those capabilities first. If the configured video card doesn't support them, then they won't appear even if the monitor does support them. Get the correct video card displayed by installing the proper driver (tell us what computer you have/what video card you have) and perhaps we can help.

It's also possible your video card doesn't support more than what is shown.

Roger
Make a great day!

Roger
Reggie_5
Occasional Visitor

Re: HELP CONFIGURING THE DELL MONITOR RESOLUTION

HEY ROGER,

First of all, thank you for your quick response. Getting back to the problem, I have a Windows 2000 Pro environment running on a Dell system. I checked the video card and monitor drivers and settings, but everything looks fine. I have attached some screenshots of the peripherals. Ther are in Microsoft Word format. Please take a look at them. Thank You Rogger......

Reggie
Roger Faucher
Honored Contributor

Re: HELP CONFIGURING THE DELL MONITOR RESOLUTION

Reggie:

I would try this video card driver: http://www.ati.com/support/products/pc/rage128pro/win2k/rage128prowin2kdrivers.html?type=2k&prodType=graphic∏=products2kdriver&submit.x=9&submit.y=8

and the monitor driver from here: http://support.dell.com/filelib/format.aspx?releaseid=r22300

Roger
Make a great day!

Roger
Roger Faucher
Honored Contributor

Re: HELP CONFIGURING THE DELL MONITOR RESOLUTION

Reggie:

May I introduce you to the ITRC Forums 'points system'. Please click on the 'how to earn points' link in the blue sidebar to the left of this screen. Consider assigning points to answers that have helped you.

Thanks.

Roger
Make a great day!

Roger
Roger Faucher
Honored Contributor

Re: HELP CONFIGURING THE DELL MONITOR RESOLUTION

Reggie:

Sorry about the canned message. I just remembered you know how to award points. Thanks again for that 'virtual' champagne.

Roger

BTW, did you resolve your video resolution problems?
Make a great day!

Roger
Reggie Bautista
Occasional Advisor

Re: HELP CONFIGURING THE DELL MONITOR RESOLUTION

Roger,

I've tried those web pages and downloaded the updated drivers from dell, but I still can get it to show the 1024x768 pixels. It only allows me for 800x600 pixels. All the specifications from that video card are the same than the ones on the other 9 PCs. I don't understand what I need to to anymore. It seems as if it was somthing simple, but can't find the solution yet. I am about to remove the video display adapters and reinstall them back. This may or may not help. Any other suggestions?

Reggie
Ganesh Babu
Honored Contributor

Re: HELP CONFIGURING THE DELL MONITOR RESOLUTION

Reggie Bautista
Occasional Advisor

Re: HELP CONFIGURING THE DELL MONITOR RESOLUTION

Sorry Genesh,

The link you've provided didn't help much since my computer is running Windows 2000. The link is for Win 95 & 98. Thank You anyway. If you know about getting this to work on the 2000 Professional, please let me know.

Re: HELP CONFIGURING THE DELL MONITOR RESOLUTION

Hi,

What is the model number of your monitor and system?
This page has all the Dell monitors listed also with there specs and other files.
http://support.dell.com/us/en/docs/index.asp?cc=3
You may need to log in to get to the page.

Darrell
http://home.pacbell.net/dbk4297/
Michael Schulte zur Sur
Honored Contributor

Re: HELP CONFIGURING THE DELL MONITOR RESOLUTION

Hi,

check the refresh rate. Maybe it is set so high, that the monitor is not capable of showing this resolution at true color.

just a thought,

Michael
Reggie_5
Occasional Visitor

Re: HELP CONFIGURING THE DELL MONITOR RESOLUTION

Michael,

How do I check the refresh rate? Would you be so kind to tell me? I looked for an option to give you and the rest points but I can't see anything. I loged in and i'm not able to see the dropdown menu of 1-10 points. How do I see this dropdown menu? I really want to give points but my screen is not showing any options. It just reads as "unassigned".

Reggie
Michael Schulte zur Sur
Honored Contributor

Re: HELP CONFIGURING THE DELL MONITOR RESOLUTION

Hi Reggie,

right-click on desktop, choose properties, choose settings, choose extended and then you should find in the middle a tab for monitor, where you should be able to change the refresh rate. Since my version of windows is German, the names for the menus could be slightly different. Also see the monitor tab in the attachment of your post?

greetings,

Michael
Reggie Bautista
Occasional Advisor

Re: HELP CONFIGURING THE DELL MONITOR RESOLUTION

Michael,

I've done the refresh rate many times. I just didn't know that changing the pixels size was called "refresh" Thank you anyway
Roger Faucher
Honored Contributor

Re: HELP CONFIGURING THE DELL MONITOR RESOLUTION

Reggie:

The reason you're having trouble assigning points is that you have two different Profiles (one is Reggie Bautista and the other is Reggie). You created the thread as Reggie Bautista and now you're logging in as Reggie, which the forum assumes is a different person. Most people do this because they lose/forget their username/password. If you contact HP, they can help recover that kind of information.

HTH

Roger
Make a great day!

Roger
Reggie Bautista
Occasional Advisor

Re: HELP CONFIGURING THE DELL MONITOR RESOLUTION

Thank You guys,

for helping me try to solve my problem. Nothing help until I found the Windows 2000 resource Utility and Driver Diskette. I inserted the cd and fixed the monitor problem. Thank You again.......Reggie Bautista
Michael Schulte zur Sur
Honored Contributor

Re: HELP CONFIGURING THE DELL MONITOR RESOLUTION

Hi Reggie,

the refresh rate has nothing to do with pixel size. It is, how often per second the monitor refreshes the screen. It is measured in HZ(Hertz). Nice to hear, the problem is solved.

greetings

Michael
Reggie Bautista
Occasional Advisor

Re: HELP CONFIGURING THE DELL MONITOR RESOLUTION

Hey Guys,

Is me again. I have a new problem with one of the Optiplex GX240 systems from Dell. One of the workers here was working on an excel spreadsheet when the system froze. Thereafter, the sytems just hangs. I have to keep the power button pressed for several seconds until it shuts OFF. The Ctrl+Alt+Delete combination doesn't work anymore that's why I have to keep the Power button pressed until it goes Off. When I start-up the computer again, it goes through the boot-up process. But when it gets to the Windows 2000 Professional screen, the status bar reaches the 100%, but it then hangs and again I have to keep the button pressed until it goes OFF. I try booting it with the Win 2000 Pro CD to repair with the console or completely reintstall Windows and it does not allow me to becasue when is about to read from the CD ROM, it hangs and stays like that until I boot again. I thought for a moment it was probably the Hard Drive, but it is not becuase I contacted the manufacturer Western Digital and they gave me a utility(Life Guard Diagnostics) tool and tested the drive. All test were successful. I don't know what to do next. Now I am thinking that the Win .INI file might be missing. Please help!! Reggie
Ron Kinner
Honored Contributor

Re: HELP CONFIGURING THE DELL MONITOR RESOLUTION

Read the safemode.doc file available at this URL:

http://www.microsoft.com/windows2000/techinfo/administration/management/safemode.asp

If you need an emergency recovery disk you can make one on another PC of the same model and it will usually work OK.

Ron
Reggie Bautista
Occasional Advisor

Re: HELP CONFIGURING THE DELL MONITOR RESOLUTION

I already did the Emergency Diskette and tried it and nothing worked. Thank you for the sugguestion anyway. HELP HELP!!