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Lifetime Warranty 2.0 – Setting a new industry benchmark

on ‎08-01-2013 03:38 PM

By Alicia Moody, Director of Sales Enablement, HP Networking


AliciaMoody.jpgI recall my last car purchase. It was quite an experience.


I enjoy doing a lot of research before jumping into anything. So looking for cars online and test driving them was lots of fun.  The stressful part, however  was buying the car.  There were too many financing and warranty options, which just increased the purchase price. 


Some networking vendors follow a similar car salesman approach to networking gear. Their products have complex software licensing schemes and require add-on services to provide necessary warranty and support. All of these add-ons can become quite costly.


Today, we are announcing a new benchmark for warranty & support with Lifetime Warranty 2.0.  This new offering builds upon the success and reputation of HP’s original Lifetime Warranty.


Lifetime Warranty 2.0 adds 3-year 24/7 phone support to most HP FlexCampus, FlexBranch, and Small Business products, as part of the purchase price of the product.





It continues to include the benefits of the original Lifetime Warranty with next-business day hardware replacement, technical phone and e-mail support and free software upgrades for the life of the product. Lifetime Warranty 2.0 also provides comprehensive coverage for all components including fans and power supplies.


So what’s the new warranty really about?


As I mentioned, the beauty of this offering is that customers get 3 year 24x7 phone support included in the purchase price of the HPN products, but really this is about simplification and redefining campus networking economics. 





It’s simple for customers – if they have a problem, they can pick up the phone and HP will provide technical support.  It’s cost-effective because it’s included in the purchase price. 






Other vendors charge up to 38% more for 24x7 phone support and offer a limited lifetime warranty that does not cover all components.


With HP, you get better warranty coverage and technical support 24x7.


HP’s Lifetime Warranty 2.0 simplifies the purchasing process, and simplifies warranty and phone support to redefine campus networking economics.


For more information


To learn more about Lifetime Warranty 2.0, visit

Also, see the press release at:


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