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Re: Remote Downlevel Document shows up in print queue when terminal session is started

 
Steve Caldwell_1
New Member

Re: Remote Downlevel Document shows up in print queue when terminal session is started

I've read a thousand posts all across the web trying to figure this one
out. In Win 2000, NT, and 2003, network printers spit out garbled pages
until the printer is out of paper. We are losing hundreds of sheets of
paper a day to this nuisance. The object appears in the spool as
"Remote Downlevel Document" and cannot be deleted without a long delay.
The only way to stop it is to pull the plug on the printer. Although I
have not completely solved the problem, I have a point of view which I
have not yet come across.


It is important to note that this will only work if the user name on
the RDD is "Guest" (This is the only username I've heard of that causes
the problem.)


If you are on the computer that has the RDD in the printer queue, you
will need to change some security settings for the printer. Go into the
printer's properties. Click the security tab (If this isnt visible, log
in as admin.) Click add, type in "Guest" for the user name" Now, deny
the guest of all printing privledges.


This is simply a work around that is only useful if you don't utilize
the guest user name on your domain.


-- I use WIN2003 Standard as a DC and all of my clients are win XP pro.


--This procedure worked for me for a great deal of time, but the
problem persists here and there.


****--For a network printer...If you cant figure out which pc is
causing the problem...try removing the trays or paper from your printer
and then let it attempt to print the garbage. Then go to every terminal
and see which one is acting up. Then try and change the security
settings.


Greg Gum
New Member

Re: Remote Downlevel Document shows up in print queue when terminal session is started

OK, I have finally found a solution to this problem. First let me describe the issue: At random times, multiple (up to 250) documents would get sent to a printer from a user. The user may not be logged on, and in fact, the computer could be off. The printed documents were garbage, consisting of two or three lines. The document started with "MPZ .... This program must be run under Win32" which is evidence of the Bugbear virus. The document name was always "Remote Downlevel Document."

The affected computers were all running antivirus and had uptodate Windows XP as the OS.

The solution lie in the fact that the user whom the print documents were coming from had weak passwords. Once these passwords were changed, the virus could no longer get into the network.

Hopefully my experiance will help others who have run into this same problem. Simply look in the print que for the user who the document seems to be coming from, and change there password to something strong, like "9d;#))2" and see if this doesn't solve the problem for you.

Greg Gum
JediMaster
New Member

Re: Remote Downlevel Document shows up in print queue when terminal session is started

Hey I have yet to find what causes this problem however if you go to %windir%\system32\spool\printers you will find a .tmp file there possible many of them delete it and the problem will stop.