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Remote downlevel document

Occasional Visitor

Remote downlevel document

A PC running Win2k will regularly send to any available printer a document described as "Remote downlevel document".

This causes the printer to continually print pages with only one line of symbols on the top of each page.

Once cancelled the document will constantly re-appear as if a random timer in the Win2k PC is programmed to regularly print this document.
10 REPLIES
Honored Contributor

Re: Remote downlevel document

Hi,

is the printer shared? Remote downlevel document indicates a printing over the network and if the printer driver on the other side is faulty or the format not supported, that might be the cause for the symbols.

greetings,

Michael
Honored Contributor

Re: Remote downlevel document

Hi,

Would you mind to be more specific what is required exactly. The symbols could mean either a bad driver or bad cable..
In regard of the document will constantly re-appear, that means one of the applications is configured to start printing on a certain time. Check your startup programs or the Task Scheduler!! or remove the print and file share service from the My network Places properties..

Good luck and please keep us updated!
"Attitudes are contagious, is yours worth catching"/ My first point was given by SEP on January 31, 2003
Honored Contributor

Re: Remote downlevel document

Occasional Visitor

Re: Remote downlevel document

Which virus might cause this to happen?
Occasional Visitor

Re: Remote downlevel document

FunLove has caused this problem for us.
Regular Advisor
Occasional Visitor

Re: Remote downlevel document

I just had the issue with W32.Gaobot.SA in file:

C:\WINDOWS\SYSTEM32\SPOOL\PRINTERS\00003.SPL

Occasional Visitor

Re: Remote downlevel document

me too only i'm running XP
Occasional Visitor

Re: Remote downlevel document

Good stuff folks,

I was having the same issue, I just ran McAfee and found bomsvc32.exe under my C:\Documents and Settings\All Users\Documents
and it was detected as W32/Gaobot.worm.gen.g
Thank you all, for the forum :)

Thank You,
Ryan
Occasional Visitor

Re: Remote downlevel document

I've read a thousand posts all across the web trying to figure this one
out. In Win 2000, NT, and 2003, network printers spit out garbled pages
until the printer is out of paper. We are losing hundreds of sheets of
paper a day to this nuisance. The object appears in the spool as
"Remote Downlevel Document" and cannot be deleted without a long delay.
The only way to stop it is to pull the plug on the printer. Although I
have not completely solved the problem, I have a point of view which I
have not yet come across.


It is important to note that this will only work if the user name on
the RDD is "Guest" (This is the only username I've heard of that causes
the problem.)


If you are on the computer that has the RDD in the printer queue, you
will need to change some security settings for the printer. Go into the
printer's properties. Click the security tab (If this isnt visible, log
in as admin.) Click add, type in "Guest" for the user name" Now, deny
the guest of all printing privledges.


This is simply a work around that is only useful if you don't utilize
the guest user name on your domain.


-- I use WIN2003 Standard as a DC and all of my clients are win XP pro.


--This procedure worked for me for a great deal of time, but the
problem persists here and there.


****--For a network printer...If you cant figure out which pc is
causing the problem...try removing the trays or paper from your printer
and then let it attempt to print the garbage. Then go to every terminal
and see which one is acting up. Then try and change the security
settings.
//Add this to "OnDomLoad" event