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microsoft word crashing while autosaving

Occasional Advisor

microsoft word crashing while autosaving

We have a situation where some users are experiencing frozen screens when Word autosaves.

 

We first hypothesized that it may be due to user file size quotas within the area that the autosave files are saved. However with some investigation this does not seem to be the case.

 

This does only seem to affect TRIM documents, when files are saved locally the problem does not seem to happen.

 

Has anybody come across this before or have any ideas. 

3 REPLIES
Honored Contributor

Re: microsoft word crashing while autosaving

Not that I have an answer for you, right now, I was wondering which version of TRIM you have and which version of Office / Operating system?

 

Occasional Advisor

Re: microsoft word crashing while autosaving

Sorry I should have mentioned it.

 

TRIM version 6.2.4.1236

Windows XP - Microsoft Office 2007

With the majority of users accessing TRIM through Citrix

 

Highlighted
Honored Contributor

Re: microsoft word crashing while autosaving

Citrix?  Do the users have access to the path where the temp autosave is being placed, on the citrix server???  :mansad:

 

That's just off the top of my head.