OEM Solutions
cancel
Showing results for 
Search instead for 
Did you mean: 

Improve Customer Satisfaction and Contain Support Costs with HP Technology Services

Paul_Santilli

Your customers are always looking at ways to improve service levels for their end users.  Make sure you have the answers to maintain your competitive edge.  Read on to learn how you can help them and increase your own margins. 

For many customers next business day response times simply won’t cut it.  But providing 24x7 on-site support services—maintaining spares inventory and scaling out a field service organization—can be prohibitively expensive for an OEM.  And servicing multinational accounts seamlessly is simply out of the question for all but the largest solution providers.

 

Not to worry.  HP Technology Services has the global resources and local touch you need to keep your customers up and running.  The perfect complement to your customer service organization, HP Technology Services offers a wide range of extended support options that go above and beyond the limited hardware warranty included with ProLiant servers and other HP products.  With a presence in 180+ countries, our 75,000+ service professionals can help you meet the most stringent service level agreements, plus provide value-added technology services to improve your competitive advantage.

 

Global Scale with a Local Touch

180+ countries

75,000+ service professionals

24 time zones

30+ languages

8,000+ parts centers

24x7x365 accessibility to HP support

 

Flexible Extended Support Offerings Satisfy Diverse Customer Requirements

HP offers a variety of technology service plans including extended on-site hardware support coverage and proactive management services to address a wide range of OEM and end-customer requirements. Server component warranty normally comes with one year parts only, which means that you or the customer is responsible for swapping out the parts. When you uplift from warranty to Foundation Care, the server and its HP components fall under HP on-site support for the term of support purchased.   

 

HP Foundation Care Services provide extended technical support coverage and on-site problem resolutionWhile the standard hardware warranty for HP servers includes next business day response support during regular business hours, HP Foundation Care Services provides additional capabilities like next business day on-site support for server and optional components, 24x7 4 hour response  on-site support and six-hour return to service commitments. 

Three Foundation Care Service options are available:  Next Business Day, 24x7, and Call to Repair.   The table below lists the features included with each Foundation Care option.

 

1.png

For customers seeking even higher levels of service assurance, HP Proactive Care Services leverage advanced remote support technology to proactively monitor and analyze customer IT environments.  Proactive Care Services helps customers identify performance bottlenecks or potential problems before they impact service quality.

HP offers a variety of additional professional services capabilities and managed service offerings including HP Datacenter Care Services, HP Lifecycle Event Services, and Custom Service options.  Ask your HP account manager to schedule a meeting with a local expert to review the entire portfolio and explore how HP Technology Services can help you improve customer satisfaction and gain a leg up on the competition.

 

Learn more                                    

Check out the new HP OEM Portal website for Partners  

Learn more about how HP can help OEM Partners improve performance and lower costs with trusted, reliable HP technology. The new OEM Portal offers more details on working with the HP OEM program, focus industry solutions, technologies, and more that will help you optimize your OEM applications and value. Watch a short video tour.

 

Visit the HP OEM Program page on hp.com 

The HP OEM hp.com page showcases the quality, experience, and pedigree of the HP OEM program and why our customers are choosing HP. Visit the new site today!

 

And check out the HP OEM LinkedIn Group page at: https://www.linkedin.com/grp/home?gid=6988995

0 Kudos
About the Author

Paul_Santilli

Events
28-30 November
Madrid, Spain
Discover 2017 Madrid
Join us for Hewlett Packard Enterprise Discover 2017 Madrid, taking place 28-30 November at the Feria de Madrid Convention Center
Read more
See posts for dates
Online
HPE Webinars - 2017
Find out about this year's live broadcasts and on-demand webinars.
Read more
View all