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Meet Stringent Customer SLAs with HP Support Services

Paul_Santilli

HP Foundation Care Services

HP Foundation Care Services provides reactive hardware and software support, enabling faster problem resolution. Benefits include:

  • Foundation Care Call-to-Repair – for the highest level of support, when minutes count, this option provides call-to-repair commitment within six hours.
  • Foundation Care 24x7 – HP’s broadest coverage window gives you round-the-clock access to technical expertise, seven days a week, 365 days a year.

With HP Foundation Care Services you receive phone and web support, access to firmware and software updates, replacement parts and materials, and escalation management for HP components.

 

HP Proactive Care Services

HP Proactive Care Services provides proactive consultation, recommendations and reporting from HP technology experts. Benefits include:

  • Direct access to product experts
  • Platform revision management assistance
  • Firmware and software patch advisories and recommendations
  • Trend and incident reporting
  • Predictive analysis to help anticipate and prevent problems

 

Why HP Support Services?

  • Increase revenues – by upselling value-added support agreements
  • Improve customer satisfaction – by accelerating repair times
  • Meet rigorous SLAs – with 24x7 technical support and six hour call-to-repair
  • Gain a competitive edge – by meeting your business-critical application’s stringent support requirements

 

Learn more

To learn more about how the HP Support Services can help you improve customer satisfaction and meet strict SLAs , visit http://www.hp.com/services

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Paul_Santilli

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