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Audio Problem With Pavilion N5425...

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A.P.
Occasional Advisor

Audio Problem With Pavilion N5425...

Hello Everyone,

I am having some audio problems with my laptop. Current operating system is XP home edition. Everytime I try and play a music file this is the message I get:

"cannot play back the audio stream: no audio hardware is available, or the hardware is not responding"

The sound use to work, so I know the hardware is available, but I don't know how to fix this problem. I thank and appreciate to anyone who can help me fix this problem.

Thank you
18 REPLIES
Chandan Kumar_1
Honored Contributor
Solution

Re: Audio Problem With Pavilion N5425...

Hi,

Go through the following web link.

http://support.microsoft.com/?scid=kb;en-us;q236396

All the best!
Chandan
Learn. Share. Inspire.
Ronald Postma
Honored Contributor

Re: Audio Problem With Pavilion N5425...

Hi A.P.
You can check if windows and directX detects any problems, go to START->run and type: dxdiag (hit enter)
IN the sound and music tab you can test your sound and at the bottum is displayed if there are any problems.

Something else you can try is to remove the soundcard, reboot and it will reinstall the soundcard.

Another thing is, did you test your speakers on another system? or can your test your soundcard with another speakers?

Have a nice day,
HTH, Ronald

The logic of Microsoft: "Press START to shut down the pc"
Rich S
Honored Contributor

Re: Audio Problem With Pavilion N5425...

Hi A.P.,


First check the device manager and see if windows says the sound is working.

start >settings >control panel >system >hardware >device manager

Also in the Control Panel is a sound Icon. You can view even more info from that and test the system using sound files.

If all looks OK, try reloading the device driver for your particular sound card.

here is a link explaining the how to troubleshot your problem..

http://www.directron.com/howtobuilyou.html


Rich
A.P.
Occasional Advisor

Re: Audio Problem With Pavilion N5425...

Thanks everyone for your help. I went did the test in the directx diagnostic, and it said that no sound driver was found. I also went into the device manager and my sound device is:

ESS Allegro PCI Audio (WDM). I don't how to recognize if there is any problem or not there?

Is there anyway I can download the sound driver because I don't think I have the original cd? If so, where would I be able to download the driver?

Thanks
A.P.
Occasional Advisor

Re: Audio Problem With Pavilion N5425...

Hey guys,

one more thing I forgot to add. When I tested the sound in the diagnostic for microsoft synthesizer...it prompted me with no sound driver found, but when I tested the sound with ESS Allegro the sound played. It seems like my sound card is working, but the microsoft synthesizer is not. I appreciate everyone that is helping me solve this problem.
Alan_152
Honored Contributor

Re: Audio Problem With Pavilion N5425...

I ran into this on this model once. Make sure that the BIOS is completely up to date, and you might want to try the OEM drivers instead of the MS or HP provided drivers for the sound equipment.
A.P.
Occasional Advisor

Re: Audio Problem With Pavilion N5425...

Hey Alan,

How would I do what you are recommending? I am not a technical person.

Thanks
Rich S
Honored Contributor

Re: Audio Problem With Pavilion N5425...

Hey AP,

If you think the sound card is working, then got to:

START > RUN and type in SNDVOL32


That will display your volume levels. Make sure of all the setting and that none are on MUTE. (check the OPTIONS > PROPERTIES too)


Rich
Rich S
Honored Contributor

Re: Audio Problem With Pavilion N5425...


Here are the posted drivers for the specified PC per HP....


http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=65187&lc=en&cc=us&dlc=en&submit.y=8&submit.x=10〈=en&cc=us


Rich







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Only the question author can assign points to a given response. If you submit a question or new topic and another member replies to it, you will see a dropdown menu of points next to the reply (you must be logged in to see the menu). Select the point value and then click the "submit points" button. Note that you can rate multiple replies and submit them at one time.
A.P.
Occasional Advisor

Re: Audio Problem With Pavilion N5425...

Hey Rich,

I tried that and I got an error message saying that there are no active mixer devices available. I don't know what to do? When I was doing the diagnostic the problem was with the microsoft synthesizer. Any other suggesstions.

Thanks everyone.
Rich S
Honored Contributor

Re: Audio Problem With Pavilion N5425...

The driver needs to be relaoded...

On the link I gave you, download the driver for your PC....


ref:

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=65187&lc=en&cc=us&dlc=en&submit.y=8&submit.x=10〈=en&cc=us

I know it seems technical, but see if you can find the right driver that matches the one already loaded. Check the wording in the device manager to match the download.

Rich
A.P.
Occasional Advisor

Re: Audio Problem With Pavilion N5425...

I downloaded the driver that was closest to what was in the device manager. this is what I downloaded:

Windows XP ESS Audio and Modem Drivers for HP Omnibook XE3-GD/GE and Pavilion N5xxx-GD/GE

When downloading it was saying stuff like the one your downloading is older that the one already on your computer. I still let it download. It also said that this doesn't pass the windows logo test. I cancelled the downloading when it was going to download the modem drivers because I wasn't sure if that would mess up my internet connection. Should I let that download also?

Thanks
Rich S
Honored Contributor

Re: Audio Problem With Pavilion N5425...

yes, an older driver is better than a non working one....

those are standard messages you were getting not to worry...

At least with this driver you have the driver name and version number to upgrade..

A.P.
Occasional Advisor

Re: Audio Problem With Pavilion N5425...

Hey Rich,


The problem is fixed. You won't believe what it was. It was something so minor, nothing to do with the driver. I went into msconfig, and checked the services that were running and stopped, and my window audio was not even checked! I checked it, restarted windows, and now everything is working. Thanks everyone for all the help. I still can't believe how simple the solution was, and why that was not checked to begin with I have no idea.

Thank you to all
Rich S
Honored Contributor

Re: Audio Problem With Pavilion N5425...

Glad to hear it AP...

Now you know a little more about your PC than before.... :)

Rich





How Do I Assign Points?

Points are the "thanks" that a person gives for the help on a scale of 1-10.

Only the question author can assign points to a given response. If you submit a question or new topic and another member replies to it, you will see a dropdown menu of points next to the reply (you must be logged in to see the menu). Select the point value and then click the "submit points" button. Note that you can rate multiple replies and submit them at one time.
Chandan Kumar_1
Honored Contributor

Re: Audio Problem With Pavilion N5425...

Hi,

Glad to know that issue is resolved.

Happy Chrismas day!
Chandan
Learn. Share. Inspire.
Ronald Postma
Honored Contributor

Re: Audio Problem With Pavilion N5425...

HI A.P.
Glad you got it fixed, yes if the service is not running it would not work, had not thought of that at first, because it would not normaly turn of.

Hope it stays on this time, but now you do know some more thing about windows sound configuration. Alsmost every problem has it advantages.

Have a nice day,
Regards, Ronald
The logic of Microsoft: "Press START to shut down the pc"
A.P.
Occasional Advisor

Re: Audio Problem With Pavilion N5425...

Thank you everyone for all the kind help and suggestions with my problem. I am definitely more familiar with my pc.