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Re: BSOD in Windows Server 2019, KMODE Exception not handle, bnxtnd.sys

 
HserHK
Occasional Advisor

‎12-01-2020 01:52 AM - edited ‎12-01-2020 01:55 AM

‎12-01-2020 01:52 AM - edited ‎12-01-2020 01:55 AM

BSOD in Windows Server 2019, KMODE Exception not handle, bnxtnd.sys

Hi All

My server - HPE Proliant DL 385 Gen 10 may cause BSOD due to driver bnxtnd.sys error, and also error ID 23 will be logged into Event log:

HPE Ethernet 10Gb 2-Port 535FLR-T Adapter: Firmware returned failure status.

Anyone can give me a hand? Thank you.

OS: Windows Server 2019
CPU: EPYC 7502
NIC: HPE Ethernet 10Gb 2-Port 535FLR-T adapter (Driver version: 216.0.143.3, Firmware version 5.2.3.0)
NIC: HPE Ethernet 1Gb 4-port 331i Adapter (Driver version: 214.0.0.4)

Setup: Two 10Gb ports assgined into a single SET switch, and a vEthernet is assigned to Host OS, SR-IOV is enabled for Hyper-V VMs.

 

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pragav
Valued Contributor

‎12-03-2020 07:10 AM

‎12-03-2020 07:10 AM

Re: BSOD in Windows Server 2019, KMODE Exception not handle, bnxtnd.sys

Hi HSerHK,

When you say  "HPE Ethernet 10Gb 2-Port 535FLR-T Adapter: Firmware returned failure status. " where do you see this messsage?

Do you always see the BSOD with the same driver & how frequently it happens? If driver version is latest could you please try downgrading it to previous version to see if it helps.

Regards,

 

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