DL380 G7 randomly restarts

[Kyuyong-Kwon]

Dear all
I have windows 2008 r2 and DL380 G7
the system randomly restarts then system event log is below
=====================
-
-

41
2
1
63
0
0x8000000000000002

32704


System
*****


-
0
0x0
0x0
0x0
0x0
false
0


=====================

In addition, there is no minidump file.
Anyone know how to fix this problem?

[Johan Guldmyr]

Hey!

Does the iML - ILO log say anything?
To me this event looks like some kind of power reset (Microsoft-Windows-Kernel-Power) - so maybe you are having some kind of power issues?

[Kyuyong-Kwon]

Thank you for your quick reply
i was not configured ILO.
and there is no anyting error with HP system management homepage.
Exactly, we did not shutdown or power reset.

[Roger Faucher]

Check for airflow problems (fans, blockage) and consider SP1.

Make a great day!

Roger

[gokale]

Can you please provide us the screen shots of the IML Logs and SIM page scress shot and what version of the PSP is running on the server?

[Eric Dedering]

Hello,

I have been having the exact same issue.  In the IML log I would get 1719 errors and that would be it.  I opened an HP support ticket and verified that firmware 3.66(B) was installed for the storage controller.  It was, so they replaced the backup battery write cache boards.  This seemed to work. 

Also, I just noticed today building a new server that a new firmware for the storage controller was just released that solved the following issues:

Problems Fixed:

Resolved the following issues:

• An issue resulting in a server hang during the boot process when a Smart Array controller is configured without a cache module.
• An issue that prevented a successful server PXE boot.
• An issue that resulted in never completing an IO request after outstanding read and write requests overlapped the same block range. This issue can potentially cause controller hang with no lockup code as a result.

• An apparent hot-swap of a disk drive is reported even though the drive was not physically hot-plugged.

• Flash-based cache modules caused a controller failure at POST, displaying one of the following error messages:

· 1783-Slot # Drive Array Controller Failure

· 1719-Slot [x] Drive Array - A controller failure event occurred prior to this power-up (previous lock-up code = 0x11) [or other lock-up codes] (RESUME = "F1" KEY)

• The release of HP Smart Array firmware version 3.52 caused a regression in rebuild performance while in Zero Memory Raid mode.
• A Smart Array P812 controller attached to multiple MSA 60 storage systems may encounter a lockup condition (lockup code 0XAB) during heavy I/O workload.
• In the 5.06 (B) version - Fixed an issue that caused the component to hang during installation under a Japanese Language version of the OS.

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=US&swItem=MTX-350f0ad92d3d4f73ad96fba357&mode=5&prodTypeId=329290&prodSeriesId=3883890

Hope that helps.  This problem has been driving me nuts for months.

Regards,

Eric

[nhbilly]

Is there no memory dump from windows?