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Operating System - Microsoft
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Error messages

Ann Simmons
Occasional Contributor

Error messages

When the Klez virus hit my computer, I tried to install McAfee it never would install. Called Tech support they told me to do a DOS Scan and dump the virus. I did this but MaAfee still would never install. The only new progam that I have installed is Norton. Did upgrade to AOL 7.0 from 6.0. I have not added any new memory but have done the upgrades that is had listed but only after all this started. Computer was doing fine until the Klez and trying to install McAfee.
Thank you for your help.
3 REPLIES
sanjay wagh
Advisor

Re: Error messages

whats u r os? is the klez cleaned?what software of norton have u installed?
Jorge Pinto Leite
Respected Contributor

Re: Error messages

Hi Ann
Just for you to be sure Klez is removed from your PC, use the utility attached (FixKlez.com).
After that and if nothing still installs, pls send more details.
Jorge
Ann Simmons
Occasional Contributor

Re: Error messages

I have installed Norton Internet Security. So far it seems to be working well and notifies if there have been any attacks. It was after we tried to install McAfee that all the problems started.