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Factory restore set of files won't work

t2000kw
Occasional Visitor

Factory restore set of files won't work

I attempted to create a rescue set of HP factory restor DVDs. After disc #4 it failed on the verification step. Now I either can't get it to try again now that I bought a large enough USB stick to do it or can't figure out where the app is that creates the factory restore set.

 

I had a short warranty since this is a refurbished laptop so it would cost me a tech support call to get them to fix this. Either their program isn't written properly to detect when a backup set fails then it prevents me from making what it thinks is another backup set by hiding that option or I just can't find where to click to get it started again.

 

Thanks!!!

Donald

 

 

P.S. this threas has been moved from Community Feedback & Suggestions to Microsoft > general. - Hp Forum Moderator

1 REPLY
VidyaVI
Moderator

Re: Factory restore set of files won't work

What is your model/product name?

Regards,
Vidya
Forums Moderator