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тАО05-20-2004 10:22 PM
тАО05-20-2004 10:22 PM
Re: HP DC3000 DVD Movie Maker setup
Hi
I have a hp dvd movie writer dc3000. The hardware was working fine but last night i ran the dvd300c_EK24.exe file that updates the firmware software. After this action I can not use the writer. I reveive an error on the driver - USB Mass Storage Device - "This device cannot start. (Code 10)". The driver is updated. I have XP and is up to date.
I see you solved this issue. Can you please help?
Thank you
F Joubert
I have a hp dvd movie writer dc3000. The hardware was working fine but last night i ran the dvd300c_EK24.exe file that updates the firmware software. After this action I can not use the writer. I reveive an error on the driver - USB Mass Storage Device - "This device cannot start. (Code 10)". The driver is updated. I have XP and is up to date.
I see you solved this issue. Can you please help?
Thank you
F Joubert
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тАО05-20-2004 10:46 PM
тАО05-20-2004 10:46 PM
Re: HP DC3000 DVD Movie Maker setup
I had the same issues, and eventually after about 2 hours and 4 phone calls, Tech Support finally admitted that there were a bunch of DC3000's with a faulty IDE cable in the drive. I have had mine replaced and is now working fine.
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тАО05-21-2004 02:18 AM
тАО05-21-2004 02:18 AM
Re: HP DC3000 DVD Movie Maker setup
Hi Flip,
I'm so sorry to hear that you got the same problem. In your situation, I will suggest you to try the drive on another fresh PC. If it's still not working, I will say forget it and call HP to get it replaced. However, be prepared to talk for over 1 hours! :-)
I'm so sorry to hear that you got the same problem. In your situation, I will suggest you to try the drive on another fresh PC. If it's still not working, I will say forget it and call HP to get it replaced. However, be prepared to talk for over 1 hours! :-)
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