HP DC3000 DVD Movie Maker setup

[Flip]

Hi
I have a hp dvd movie writer dc3000. The hardware was working fine but last night i ran the dvd300c_EK24.exe file that updates the firmware software. After this action I can not use the writer. I reveive an error on the driver - USB Mass Storage Device - "This device cannot start. (Code 10)". The driver is updated. I have XP and is up to date.

I see you solved this issue. Can you please help?
Thank you
F Joubert

[Darrin Archer]

I had the same issues, and eventually after about 2 hours and 4 phone calls, Tech Support finally admitted that there were a bunch of DC3000's with a faulty IDE cable in the drive. I have had mine replaced and is now working fine.

[Alex_160]

Hi Flip,

I'm so sorry to hear that you got the same problem. In your situation, I will suggest you to try the drive on another fresh PC. If it's still not working, I will say forget it and call HP to get it replaced. However, be prepared to talk for over 1 hours! :-)