Operating System - Microsoft

HP EliteBook x360 830 G6 repetitive Blue Screen of Death Crashes

 
TomCat2
Established Member

HP EliteBook x360 830 G6 repetitive Blue Screen of Death Crashes

I have Blue Screen View installed which tracks the crashes into text files and also have the Minidump files. I am looking for someone possibly at HP who can look at the dump files and narrow down the cause. It is under warranty but I do not want to send it in for repair as I suspect the drivers for the dock as follows.

It keeps crashing about once a month or so without warning or a related action of note. I suspect possibly due to the connection to the Belkin Thunderbolt 3 Pro Dock P-F4U097 which handles the USB connections that are active.
bugcheck 0x0000003b usbaudio.sys
062421-22531-01.dmp 6/24/2021 10:18:35 PM SYSTEM_SERVICE_EXCEPTION 0x0000003b 00000000`c0000005 fffff800`30534b15 ffff8a83`d143e970 00000000`00000000 usbaudio.sys usbaudio.sys+24b15 x64 ntoskrnl.exe+3f6c20 C:\WINDOWS\Minidump\062421-22531-01.dmp 8 15 19041 2,360,236 6/24/2021 10:26:35 PM
Also:

rtump64x64.sys (Realtek USB GBE Ethernet Controller Driver)
072121-23875-01.dmp 7/21/2021 1:26:06 PM DRIVER_IRQL_NOT_LESS_OR_EQUAL 0x000000d1 00000000`00000060 00000000`00000002 00000000`00000000 fffff802`542ae2c0 rtump64x64.sys rtump64x64.sys+3e2c0 x64 ntoskrnl.exe+3f6f20 C:\WINDOWS\Minidump\072121-23875-01.dmp 8 15 19041 2,176,796 7/21/2021 1:30:47 PM

5 REPLIES 5
Ihaqueit
Regular Advisor

Re: HP EliteBook x360 830 G6 repetitive Blue Screen of Death Crashes

Its a BSOD.

Try these steps.

1. Restore with last checkpoint.

2. Fully install the new windows and check

If problem persist chances to your drive failure or faulty.

Most of the blue screen means RAM or Drive faulty or bug.

I Haq
TomCat2
Established Member

Re: HP EliteBook x360 830 G6 repetitive Blue Screen of Death Crashes

Can you analyse the dump files here and give an opinion:
https://drive.google.com/file/d/1Dw-sx5iYSaZ7cnVEce8i6qw3rq2t5a4Y/view?usp=sharing

SanjeevGoyal
HPE Pro

Re: HP EliteBook x360 830 G6 repetitive Blue Screen of Death Crashes

Hello,

Please follow the below link.


Bug Check 0x3B: SYSTEM_SERVICE_EXCEPTION
https://docs.microsoft.com/en-us/windows-hardware/drivers/debugger/bug-check-0x3b--system-service-exception

If you feel this was helpful please click the KUDOS! thumb below and accept the solution.
Regards,


I am a HPE Employee

Accept or Kudo

TomCat2
Established Member

Re: HP EliteBook x360 830 G6 repetitive Blue Screen of Death Crashes

The Microsoft link did not help, I am not a progarmmer and have already tried those solutions anyway. I need someone who can analyze the dump files mentioned prevsiously. If you cannot please just say so.

SanjeevGoyal
HPE Pro

Re: HP EliteBook x360 830 G6 repetitive Blue Screen of Death Crashes

Hello,

 

You have to contact Microsoft for further investigation.


I am a HPE Employee

Accept or Kudo